My account was hacked on Saturday evening (**th of October ****) and I followed the ste...

GetHuman3840386's Can't Receive Code to Reset issue with Facebook from October 2019

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The issue in GetHuman3840386's own words
My account was hacked on Saturday evening (**th of October ****) and I followed the steps to secure my account through the email sent to my actual email, which has now been removed from my fb account. I also reset my password and have been asked to log back into fb to receive an authentication code. However my phone number has also been changed and I am unable to receive the code to be let back into my account. I have sent a file of my government id (birth certificate) and also took a photo of myself holding a written code as requested. It has been ** hours and I still cannot access my account and I have followed every help link on the fb help centre page. PLEASE just send me an authentication code via email so I can use my account again. OR just let me change the phone number listed on my page so the code is actually sent to my phone!

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3840386
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 740171 others
0 customers following this

Timeline

GetHuman3840386 started working on this issue
Oct 28th, 2019 8:50am
GetHuman3840386 indicated the issue is not fixed yet.
Oct 28th, 2019 8:46pm
GetHuman3840386 indicated the issue is not fixed yet.
Oct 29th, 2019 7:11am
GetHuman3840386 indicated the issue is not fixed yet.
Oct 29th, 2019 8:55am

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