I have a new phone but still have the same number. When I went to log into Facebook...

GetHuman3804616's customer service issue with Facebook from October 2019

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The issue in GetHuman3804616's own words
I have a new phone but still have the same number. When I went to log into Facebook, it didn't recognize my carrier even though I was still using chrome browser. So it said it sent me a code to verify it was me by SMS text. I however never received any texts then nor have I gotten any since. I've tried to recover my account, reset my password, several times, researched everything, sent a photo of me holding the hand written text, sent a photo of a government issued ID, everything that I could possibly do, and still am not able to get into my Facebook. And have not heard from anyone or anything from Facebook. I've even submitted questions to the help links about it, and nothing!! I'm very frustrated and upset about it all and still not able to get in my account.

GetHuman3804616 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3804616
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 739804 others
0 customers following this

Timeline

GetHuman3804616 started working on this issue
Oct 27th, 2019 10:52pm
GetHuman3804616 indicated the issue is not fixed yet.
Oct 28th, 2019 3:49am
GetHuman3804616 indicated the issue is not fixed yet.
Oct 28th, 2019 3:53am