I went to log In to my account and it said it was disabled for breaking community rules...

GetHuman3838525's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3838525 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3838525's own words
I went to log In to my account and it said it was disabled for breaking community rules and to click the link if I thought it had been disabled by mistake , so I clicked the link and it told me to upload a form of I.D which I uploaded my driving license as I know I had done nothing wrong I then got a email saying that my account had been disabled indefinitely I told them I had done nothing wrong and that my account may have been hacked they still kept re emailing the same response, then after that I tried to log in again and my name and email address came up and Facebook asked me to click confirm if it was me or cancel if I didn’t recognise any of the profile information I clicked cancel cause yes it was my name and it was my email address but it wasn’t my picture the picture was black back ground with Islamic writing on it that weren’t mine I emailed Facebook again to ask them please to investigate because my account has been hacked and they have disabled my account and I have done nothing wrong but they still haven’t replied to me . I just want my account back as I have all my baby photos on there that I saved them on Facebook for my old devices over the years I even asked Facebook if they could just send me my photos as I have a daughter with a terminal brain condition and they are our memory’s but the sent the same reply saying that my account was suspended my account has been hacked by someone I just want my account back more importantly I want my photos I’m so upset I done nothing wrong please can you help in anyway I’ve tried everything

GetHuman3838525 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3838525
Oct 27th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 739655 others
0 customers following this


GetHuman3838525 started working on this issue
Oct 27th, 2019 8:01pm
GetHuman3838525 indicated the issue is not fixed yet.
Oct 28th, 2019 8:17am
GetHuman3838525 indicated the issue is not fixed yet.
Oct 28th, 2019 12:39pm
GetHuman3838525 indicated the issue is not fixed yet.
Oct 30th, 2019 9:36pm