I’ve been on fb for many many years. *Suddenly a couple of weeks ago my fb account was...
GetHuman3805875's Recover Disabled Account issue with Facebook from October 2019
Help with my Facebook issue
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Before contacting them, items GetHuman3805875 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3805875's own words
I’ve been on fb for many many years. *Suddenly a couple of weeks ago my fb account was ‘disabled’. I had no idea why as if not broken any rules. *I’m a registered midwife and am governed not only by fb but by a strict work policy around use of social media, so my account being disabled was a genuine shock. *I’m absolutely distressed about this. I’ve lost hundreds of photos and contact details and the means to contact my family abroad. *I’m beside myself. *I thought maybe my account was hacked somehow but couldn’t quite understand it all fully. *Given no clear reason I set up a new account. I added some of my original friends. *Then after around a week on my new account this too has now been disabled. *I’m once again back where I was a totally distressed. Who is doing this. I am being hounded by someone. I am confident it is someone associated with my ex husband who Might be doing this too me. *How can I protect myself and stop this person from keeping doing this. Are you able to advise who is puddings reporting me? *Can you advise what rule I am allegedly breaking please? *Please Please Please can you look at my accounts and reinstate the original account. *Original acct: Dee Scott*Associated email: *****@***.com*Second acct: Dee A. Scott*Associated email: deeS*****@***.com*I tried to go through your process before but didn’t get anywhere at all. You just sent me emails asking if it was resolved but didn’t actually do anything to help as I thought you would having read your website. *Thank you.
GetHuman3805875 did not yet indicate what Facebook should do to make this right.
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