I am the sole Admin of a closed group (https:**www.facebook.com*groups...

GetHuman-drgreele's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-drgreele's own words
I think I have resolved the issue ... I am the sole Admin of a closed group (https:**www.facebook.com*groups*****************). Recently, I have found a user profile that is NOT a member, but shows up under every post with a comment that says "PM me". I have to select and ban the user on every group comment that I find and swear I think I have had to do it more than once on some post. The profile name is "Cathy Walk". When I right click on the profile, I get "Sorry, this content isn't available right now". I found one group member that replied to the post saying PM'd you. I chatted with that user and she said she received numerous responses from the profile.**What's going on and how can I eliminate that profile from posting to user post?**How is it happening?

GetHuman-drgreele did not yet indicate what Facebook should do to make this right.

How GetHuman-drgreele fixed the problem

We are waiting for GetHuman-drgreele to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-drgreele
Oct 18th, 2019 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 726522 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-drgreele started working on this issue
Oct 18th, 2019 2:39am
GetHuman-drgreele confirmed the issue is fixed. Hooray!
Oct 19th, 2019 1:26pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians