I am the sole Admin of a closed group (https:**www.facebook.com*groups...

GetHuman-drgreele's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-drgreele's own words
I think I have resolved the issue ... I am the sole Admin of a closed group (https:**www.facebook.com*groups*****************). Recently, I have found a user profile that is NOT a member, but shows up under every post with a comment that says "PM me". I have to select and ban the user on every group comment that I find and swear I think I have had to do it more than once on some post. The profile name is "Cathy Walk". When I right click on the profile, I get "Sorry, this content isn't available right now". I found one group member that replied to the post saying PM'd you. I chatted with that user and she said she received numerous responses from the profile.**What's going on and how can I eliminate that profile from posting to user post?**How is it happening?

GetHuman-drgreele did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-drgreele
Oct 18th, 2019 - 3 years ago
Seen by 20 customers so far
Similar issue to 726522 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-drgreele started working on this issue
Oct 18th, 2019 2:39am
GetHuman-drgreele confirmed the issue is fixed. Hooray!
Oct 19th, 2019 1:26pm

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