Hello, I wasn’t able to open fb app on my phone today, after going through the browser...

GetHuman-martakop's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-martakop may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-martakop's own words
Hello, I wasn’t able to open fb app on my phone today, after going through the browser I was able to open it . When I went to Review the login I found and unfamiliar login in different city than I am , I was able to change my password and after couple of hours I went to Review the login again and it showed an unfamiliar login again. I have changed the password again. My login city is Oak Forest, IL and the unfamiliar login is from Chicago. It’s happened twice today. Can you helped me secure my account please? Changing password doesn’t work. I didn’t change my location all day and I’m not logged into another device, only on my phone that is with me at all times. I also set up notifications showing devices login into my account and it didn’t alert me, I only know through Review the login option. Thank You

GetHuman-martakop did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-martakop
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 723818 others
0 customers following this

Timeline

GetHuman-martakop started working on this issue
Oct 16th, 2019 4:10am