The following are issues that customers reported to GetHuman about Facebook customer service, archive #961. It includes a selection of 20 issue(s) reported October 15, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hi,
I'm reaching out for assistance with an issue I'm facing with my Instagram page, @definedcoding. I've encountered problems with Facebook Linking and Business Ads. The account was initially linked to a deactivated Facebook account which I no longer have access to, as it has been permanently deleted. Now that the page is growing, I've created a new Facebook account and would like to link it for ad purposes to further my growth.
However, every time I attempt to link the account to the new Facebook account, it shows as connected but does not allow me to select a business page or create one. It seems to be stuck with the previously linked legacy page. I admire your platform and would love to connect my account across Twitter, YouTube, and Facebook to utilize the promotional tools for my followers.
I appreciate any assistance you can provide in resolving this matter. Please let me know what steps I need to take or if there is any information you require from me.
Thank you,
Kyle
Reported by GetHuman3767260 on Tuesday, October 15, 2019 7:07 AM
I am having trouble accessing an old Facebook account of mine and need assistance with resetting the password. I have been frustrated with the lack of help received despite paying $56.00 for tech support. I feel like I have not received the assistance I needed and am disappointed with the service provided. I have tried to reset the password over the past few weeks but have encountered issues receiving the 6-digit code at the email address associated with the account. I am exhausted from trying to explain my situation repeatedly. Unfortunately, I am no closer to accessing my account and feel like my time and money have been wasted. Thank you for your attention to this matter.
Reported by GetHuman-ellenket on Tuesday, October 15, 2019 8:51 AM
Hello, I would like to address an issue regarding my personal account that was lost some time ago. It seems that someone may have reported it multiple times, and I believe I am being harassed. I am reaching out for assistance in recovering my account under the name MARIE JOY TARON ARACHEA. This account is crucial for my business to generate additional income, and it holds all our important photos which capture precious memories. Facebook plays a significant role in my life, and I kindly ask for help in restoring access to it. Thank you so much. ❤
Reported by GetHuman-majoytar on Tuesday, October 15, 2019 8:55 AM
Subject: Assistance Required for Business Page Edits
Dear [Redacted],
I am seeking assistance regarding multiple inaccuracies that have inadvertently been submitted on the business page for Diego’s Wine Bar and Charcoal House in Castletownbere, County Cork, Ireland. While attempting to provide a single response to a query on suggested edits, I appear to have unintentionally submitted multiple answers, potentially impacting the reputation of the establishment.
Would it be possible to have the erroneous edits made in my name, Denise O’Sullivan, concerning the suitability of the restaurant for groups, promptly corrected or removed? I sincerely apologize for any confusion caused by this error and greatly appreciate your prompt attention to rectifying the situation.
Thank you for your understanding and anticipated assistance in resolving this matter promptly.
Best Regards,
Denise O’Sullivan
Reported by GetHuman-disasull on Tuesday, October 15, 2019 9:50 AM
Hello, this is my work's Facebook page. I am seeking assistance regarding my personal Facebook account. I have been locked out for over two months as I cannot recall my password and the associated email is outdated. The Facebook account name is Gary James Byrne and the email might be [redacted] I originally joined from Gloucester GL1 in [redacted], with most photos featuring my daughter and me. I have resided in various places like Mexico, France, Tenerife, Germany, Cyprus, Andorra, among others. Some check-ins include Gloucester, Gloucester Hospital, and the gym. My first pet's name was Rocky. I have attached a copy of my passport for verification. Reach me via [redacted] or [redacted]2. Your help would be greatly appreciated. Thank you.
Reported by GetHuman3768252 on Tuesday, October 15, 2019 12:34 PM
My Facebook Messenger account got hacked, and the person I was chatting with from Tinder is blackmailing me with a photo. I refused to pay, so they shared it with at least 6 of my family members. They confessed to the blackmail in messages I can't access because when I log in, it says I'm not signed in. I'm heading to the CBI cybercrime police to report this urgently.
It would be most helpful if Facebook could restore control of my Messenger account as this hack happened without me giving out my password. This is a severe breach, and I've never experienced anything like it before. I have all the evidence, including screenshots, but I can't upload them here.
Reported by GetHuman3768509 on Tuesday, October 15, 2019 1:27 PM
I need assistance with reactivating my account and bringing it back to good standing as I feel unfairly treated.
My Facebook journey began with minimal activity until I ventured into creating a weight loss/fitness fan-business page. I hoped to provide beneficial content and someday monetize it. However, upon trying to boost a post for $5, it was inexplicably rejected, even with sufficient funds in my account. Despite seeking clarification from Facebook, I received no concrete explanation.
Subsequently, I switched focus to using Octosuite by Luke Maguire, but encountered issues as Facebook disapproved. Transitioning to free advertising and participating in groups yielded unsatisfactory results. I closed the weight loss page to launch LEADS MERCHANT but faced restrictions on running FB Ads, leading to my account being locked.
I seek to rectify this situation to promote Life Insurance Agents and Real Estate in Jacksonville, Florida. I simply want to regain access and resume advertising on Facebook.
Best,
Vincent Glenn Tankersley
Reported by GetHuman-leadsmer on Tuesday, October 15, 2019 2:34 PM
Last week, my account was repeatedly locked due to log-in attempts from different locations, which were not me! Resetting my password multiple times has left me unsure of what it is now. I tried to find customer support, only to discover there isn't any available?? Today, I received a notification from PayPal about an unauthorized $[redacted] gift card charge, and when I logged into Facebook, my ads were showing up three times, then nine times! This unauthorized $[redacted] charge will lead to account overdraft - something I can't afford right now. I urgently need help and have already reached out to PayPal. You can contact me via email or phone. Thank you! This situation has me really stressed out!
Reported by GetHuman-foldedhu on Tuesday, October 15, 2019 2:38 PM
My advertising account was disabled without any explanation. This has happened twice this year. The first time was in March, and I acknowledged that I might have violated Facebook's policies. Since then, I have been extra cautious with each advertisement I promote, ensuring compliance with their rules.
Facebook Marketing has provided guidance over the past 6 months, and I have made sure to prioritize following Facebook’s policies before running any ads. However, today both my personal and business advertising accounts were disabled without any apparent reason. This is frustrating as my small business heavily relies on Facebook ads.
I am now unable to advertise, and the situation is unclear. I kindly request assistance in investigating this matter and reactivating my advertising accounts. Thank you.
Reported by GetHuman-fcheng on Tuesday, October 15, 2019 2:41 PM
Help Needed Urgently! I am Vernell H. and on Facebook someone is pretending to be Tyler Perry, making video calls and taking snapshots without consent. This situation is distressing. I was recognized by Tyler as one of his top fans which I find to be an honor, but the impersonator contacting me and others is concerning. They are exploiting Tyler's image, claiming people have won money, which is clearly a scam since Tyler Perry does not do this. Please look into this seriously. The impersonator is mainly targeting women. I tried blocking them without success. Please review the conversations on my page with this impersonator. I reluctantly video called to confirm if it was truly Tyler, but it was not. Your prompt attention to this matter is crucial. Thanks, Sharon Young. 10/15/[redacted]
Reported by GetHuman3769177 on Tuesday, October 15, 2019 3:06 PM
I purchased a new phone, and unfortunately, it broke. I received a replacement but couldn't transfer my data due to forgetting my password and email. My main concern is recovering access to my original Facebook account to avoid having two accounts. I know the email linked to the first account, but I can't recall the password. I need assistance in updating my information. Once I regain access to my primary account, I plan to remove the second one. I updated my associated phone number to [redacted] and email to [redacted] If anyone can assist me with this issue, please reach out.
Reported by GetHuman3769224 on Tuesday, October 15, 2019 3:11 PM
Hello,
I am a member of Century 21 Advantage Realty based in Morehead, Kentucky. Recently, all three admins, myself included, were unexpectedly removed from our Facebook page, Century 21 Advantage Realty - Morehead. We are unsure if the page was hacked or if there was a glitch on Facebook's end as no unusual posts were made.
We urgently need to regain control of our page as it is vital for us to stay connected with our community and promote our business. While the editor and modifier roles remain unaffected, they do not have the authority to assign new admins.
How can we resolve this issue and regain admin access to our page? We value your assistance in resolving this matter promptly. You can contact me via the email provided or reach our office directly at [redacted] between 10-4:30, Monday to Friday.
Your help in this matter is greatly appreciated!
Reported by GetHuman3769444 on Tuesday, October 15, 2019 3:42 PM
I have been locked out of my Facebook account for over 5 months now. My account was created over a decade ago with an outdated email that I can no longer access. Despite previously accessing my Facebook through Messenger, a recent update has prevented me from doing so. I have tried following Facebook's instructions to reset my email, but all verification codes are sent to my old email or phone number and only apply to Messenger. I have tried several Facebook experts, but none have been able to help.
Instagram resolved a similar issue by verifying my identity through a picture with a handwritten code, allowing me to update my email successfully. I believe Facebook should adopt a similar verification process to help me regain access to my account. As a 60-year-old user with precious family photos stored on the platform, it is crucial for me to retrieve my account. I would appreciate any assistance in resolving this matter. Thank you.
Reported by GetHuman-cwayfw on Tuesday, October 15, 2019 4:18 PM
My brother's account has been disabled due to a mistaken report or error regarding impersonation. He has tried multiple times to contact you, but his English is not fluent, hindering communication. This Facebook account holds all his memories, and he is eager to retrieve it. I am reaching out on his behalf to request a review of his situation. He possesses proof of ownership and is keen to resolve this issue promptly. The account in question is [redacted] We await your assistance in restoring his access. Thank you, Freshta.
Reported by GetHuman-freshtah on Tuesday, October 15, 2019 4:33 PM
Hello, my name is Calen Chan. Recently, my Instagram account was hacked and held for ransom. Unfortunately, I did not comply, so the hackers deleted my account. This has had a significant impact on my career as I had almost 67K followers and my account was verified. Many of my content deals are now in jeopardy. I tried to secure my account through the support center but was led to error pages. The hacker seemed to be located near where I live in North Salt Lake City, UT. I urgently need assistance to regain access to my account as my scheduled content and contracts are at risk. My Instagram handle was @calen_chan and was changed to @Instagrammer by the hacker. Attached are screenshots for reference. The hacker's email addresses are [redacted] and [redacted] The email linked to my account now is [redacted] Thank you for your help.
Reported by GetHuman3770184 on Tuesday, October 15, 2019 5:21 PM
I recently relocated and got a new computer, prompting a verification request. I completed the login process successfully up to the point where it requires me to verify using friends' phone numbers, which I don't have, or the primary number, which is no longer in service. I can identify the last few people I messaged, but that option is not available. My profile name is Doug Diggler, the primary number is +63(0)[redacted]99 (no longer in service), the secondary number is +84(0)[redacted]06 (verified), and the email is [redacted] (verified). I'm seeking assistance to access my profile without the friend verification step on Facebook, as I have already verified my email and phone number without gaining access.
Reported by GetHuman3768629 on Tuesday, October 15, 2019 5:31 PM
Yesterday, at 5:30 a.m., my account was hacked. The hacker replaced my email with [redacted] and took control of my phone number. I am unable to access my FB account as the email doesn't match. I have already reported this to Facebook but received no assistance. Being permanently disabled, my FB account holds crucial personal and legal data. It has caused significant disruptions since yesterday. I urgently need to regain access to my account. Could someone from tech support reach out to me for a better explanation? Please help. Contact me at [redacted]. My name is Raul Nuñez. Thank you.
Reported by GetHuman-rnunezll on Tuesday, October 15, 2019 8:27 PM
Hello, I've been struggling to remember my updated password for about a month now. I've tried creating two new Facebook accounts, but I really just want access to the one I've been using for years under the name Adelin Karius. Unfortunately, my phone was damaged and then stolen, making it harder to verify my original Google account. I've been unable to access it for the past four to five weeks.
I'm seeking help to recover my original accounts as they are crucial for my work as a Fine Artist who travels frequently and works on the street. The accounts I need to restore are:
Facebook - Adelin Karius, AdelinKariusJunkyardremedyart
Email - [redacted]
Instagram - Kallioscopielicious
I've temporarily set up a new email at [redacted] My phone number on the account is [redacted], but I'm currently unable to receive messages on it. A friend, Kristopher Wolf, can be contacted at [redacted].
Reported by GetHuman3771977 on Tuesday, October 15, 2019 9:50 PM
Hello,
I encountered an unexpected issue recently that has left me concerned. A friend of mine shared a video with me on WhatsApp and requested me to send it back to him via Facebook Messenger in a hurry. Without previewing the video, I promptly forwarded it. Subsequently, he advised me to check my Facebook account, only to discover that it had been disabled. Upset, I inquired why he had done so, to which he explained that a similar situation had occurred with him, and he inadvertently passed it on to me.
Upon reviewing the video, I noticed it contained troubling content such as potential bullying, nudity, and other concerning elements. I attempted to contact Facebook about this issue on October 10th and 11th but have yet to receive a response. My Facebook account holds invaluable data, including important chats, business communications, documents, and contacts related to my university. Furthermore, due to the Facebook account issue, my Instagram account has also been blocked. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-chohankh on Tuesday, October 15, 2019 9:57 PM
Hi,
A little over a year ago, my Facebook ads account was hacked, and the hacker made unauthorized purchases totaling around $[redacted] before I detected the issue and blocked them.
I promptly reported the incident to Facebook and requested a refund for the unauthorized ads. However, Facebook denied the refund, so I contacted my bank, and they refunded the amount.
Subsequently, Facebook disabled my ads account, stating that in order to resume payments, the payment method owner must confirm with the bank or credit card company that the charges were valid. It seems like Facebook is asking me to clear the charges made by the hacker before allowing me to access my ads account.
I'm reaching out to see if there is a way to resolve this matter and reactivate my account without having to cover the additional $[redacted] in hacker charges.
Thank you for your assistance. :-)
Best,
Laura
Reported by GetHuman-laurashi on Tuesday, October 15, 2019 10:13 PM