Facebook Customer Service Issues

Hello, I recently had an issue with my Facebook ad account that I would like to share. I am new to running ad campaigns and experienced some challenges. Initially, I had no problems with two interactions using a video for our webinar. However, when I used a personal video for a third campaign, my account was immediately disabled. After deleting the video and apologizing to Facebook, my account was reinstated. Thinking the issue was resolved, I re-uploaded the original webinar video. To my surprise, I woke up the next day to find my account disabled and flagged. It has been over three weeks now, and despite multiple attempts to contact Facebook, I have been unable to resolve this issue due to a processing error message. I do not sell products but simply advertise free webinars and mastermind sessions. I admit to violating some policies, such as policy number 11, and suspect my account may have been hacked. I have since changed my password and will be more cautious. I respect Facebook's efforts to regulate content and would appreciate any advice on reactivating my ad account. Thank you in advance for your guidance. - Esther M.

I have been using my Facebook account for ten years. It held all my cherished family photos of my children growing up and relatives no longer with us. I am devastated because my account was disabled due to false reports. I cannot believe this has happened. Losing access to my account feels like losing my life, especially since I struggle with severe anxiety and depression. I have no social life outside Facebook, and all my connections are on the platform. Losing everything in an instant is incredibly unfair and distressing. The impact on my mental health has been overwhelming. I am pleading with you to restore my account. Please reconsider and give me back access to my account.

My personal Facebook account disappeared around Oct 12, [redacted]. I have two active business accounts, but I lost access to them. I didn't receive any notifications about my account being disabled or hacked. When I tried to verify my identity by uploading my ID/driver's license, the page wouldn't load properly. I'm unsure if my ID image was successfully sent. Now I can't access Messenger, my accounts, or ads. It's only been about 24-36 hours, but I'm worried about being hacked and that Facebook isn't aware or taking action. I need this issue resolved. - Geraldine A.

Hello, I operate a photography business, and my customers are having trouble recommending or tagging me online. There is another business with the same name that appears in search results, but they closed in [redacted] and are based in Florida, specializing in weddings. My business, based in the UK, focuses on newborns and children. Despite my Facebook page showing as My Beloved Photos, it displays underneath beataszaferatmybelovedphotos. I am concerned that this mix-up is impacting my business negatively. The other business's email address in their bio leads to my website, but their phone number is no longer in service. I would appreciate any advice on how to address this issue. Can you assist with having them removed and allowing me to exclusively use the name My Beloved Photos? Your prompt attention to this matter would be greatly appreciated. Thank you for your help. Best regards, Beata S.

My Facebook account got disabled on September 14, [redacted], for reasons unknown to me. My boyfriend, who lives in the United States, thinks my account was disabled between 12:47 a.m. and 3:00 a.m. his time. When he tried to message me again around 3:00 a.m., he couldn't. When I try to log in now, I see a message saying, "Your account was disabled because we determined that you are ineligible to use Facebook." I don't understand why I would be ineligible to use Facebook. I've had my account for a decade (2[redacted]) and have many memories - family photos, school graduation photos, videos, etc. I don't believe I've ever broken any Facebook rules. A friend had a similar issue and suspected her account was hacked. I'm not sure if that happened to me as well, but I'm positive I've never violated any policies during my 10 years on Facebook. I really want my account back. If that's not possible, I'd like to download my Facebook data because I have a lot of memories stored there.

After recently changing my Facebook password, I encountered challenges with the two-step verification process. The first step involved identifying friends in pictures, which was difficult due to the vast number of friends on my list. I struggled with this task and proceeded to the second step, where I was requested to upload identification such as a marriage record or driver's license. I submitted my driver's license on 10/9/[redacted]. Facebook mentioned they would contact me via email once the verification was complete, but as of today, I have not received any updates. Despite multiple attempts to regain access to my account, I keep getting prompted for the same verification steps. I remain locked out of my Facebook account with no resolution in sight. What steps should I take next?

My account has been locked after reporting a friend's hacked account on FB Messenger. I'm unable to log in and am requested to upload a valid ID, which I have tried multiple times (using my driver's license in PNG format) without success. After hitting submit, the screen just refreshes without confirming if the photo ID was submitted. I'm unsure if the lockout is due to the scammer or reporting the friend's account. Are there any alternative methods to unlock my account or submit the ID that I'm not aware of?

My daughter is facing issues with her children's father following her escape from his abusive behavior, which forced her to leave the state. He has been harassing her, as well as me, my parents, her grandparents, and my sister on Facebook. She has taken legal steps by putting a protective order against him and is in the process of having him served. We have reported his behavior before but no action was taken. We are concerned for our safety as he is known to be a dangerous individual. His name is Eric Resendiz, and he is involved in illegal activities. We are trying to prevent him from contacting us until the legal process unfolds.

Hello, I received a notification about 'unusual account activity' in Swedish which led to my account being blocked and a request to upload a photo. Unfortunately, I do not have a personal photo to provide and I am hesitant about the privacy implications. My webcam has been disabled due to privacy concerns. I am a regular user of a free VPN service. Recently, I was informed about a new background app being added to the VPN which would run even after closure. I am uncertain if this impacts only the browser or the entire computer. When the VPN is off, I can detect my regular IP address. Identity theft concerns make me cautious about providing phone numbers online. I have been a member on Facebook since 7 December [redacted] at 16:01. Sincerely, Alex N., Stockholm, Sweden. Note: The VPN is typically set to the USA. "I would like assistance in resolving this issue to regain access to my account."

I recently got married and wanted to update my last name on Facebook. I had to reset my password because I couldn't remember it. While updating my personal information, I noticed an old phone number listed, which I tried to remove. Facebook then required me to confirm my identity. I had to choose between two options: selecting comments I made in the last 3 months or identifying people from my friends list. Despite trying both options, I kept getting the message that my identity couldn't be confirmed. Additional options were given, but I couldn't proceed as they required a code sent to the old phone number or the use of another device, which I don't have. I'm now unable to access my account, and I feel frustrated with Facebook's unhelpful support. I'm hoping for a solution as I'm currently stuck. The email address I provided for contact is not linked to my Facebook account, which is another change I need to make.

I am feeling very overwhelmed trying to regain access to my old Facebook account. The password I entered was an older one and when I clicked on 'Forgotten Password' to receive a new code, the issue arose when they sent the 6-digit code to my old login email address "[redacted]". Unfortunately, I can't access that email to retrieve the code. All my emails are redirected to my phone and my current email address, [redacted] I am desperate to regain access to my old Facebook account and am in desperate need of a new password. Is there any way I can receive the code via text message instead of through the inaccessible email address? I am feeling very frustrated as I am not receiving the necessary assistance to resolve this issue.

I was unaware of Facebook guidelines, as I have only used Facebook for good reasons. I have never used Facebook for any wrong purposes. I am not sure what mistake I made, but I sincerely apologize. I will make sure to follow the guidelines properly from now on and never misuse it by posting anything inappropriate or sending any wrong photos or videos. Please, sir, give me one more chance. I don't know what I did wrong, but I will be more careful in the future. Thank you, sir. My name is Rakesh Kumar, but I created an account under the name Rakhu Panday Rajput. This is my real name, but my documents show Rakesh Kumar. Everyone knows me as Rakesh, including my friends. My account is under the name Rakhu Panday Rajput. My email address is [redacted].

I created an account four years ago mainly to save my progress on the game "Dragon City." Recently, I needed to access it again but had forgotten the associated Gmail address. I managed to log back in by using the app's "Find account" feature, which was quite limited, as it only displayed a few options and then required me to know a friend's name. However, my account eventually prompted for identity verification, which I didn't have at the time, leading me to log out. When I tried to find my account again, I realized that all my friends on the account had disappeared, making it impossible to locate it. Despite several hours of attempting to recover it on my own, I've had no success, leading me to seek assistance here. I'm looking to speak with a real person instead of a bot to regain access to my account. I have the password but am struggling to recall the Gmail address associated with it. My account is named "Gem box," which was challenging to find due to the common name, but my profile picture features a gem box from the game "Clash Of Clans" next to the Town Hall. Any help provided would be greatly appreciated. Thank you.

I recently reported an issue with a post that was taken over and edited. My original review under the name Marsha Forney at Sully's Pub in Medina, OH was altered without my consent due to a food-related complaint. I faced harassment from Steve Dimonski in Medina and his daughter pretending to be Beth Logan. It's concerning that someone could manipulate posts, especially since Steve Dimonski is a retired police officer. He seems to be using a method to control posts, which should not be possible. Both Steve Dimonski and his daughter, who work at Sully's Pub, should not be allowed on Facebook. Despite the restaurant's policy to handle complaints fairly, I was threatened with a lawsuit instead of being contacted by the owner. Upon investigation, it seems Sully's Pub has been manipulating reviews as well, with none of them being consistent.

My Facebook account is linked to my PUBG account. Yesterday night, I clicked on a link in the local group chat on PUBG that promised free UC, permanent outfits, and gun skins. Regrettably, I did not realize this link (www.eventspubg.in) would compromise my account. Subsequently, I was logged out, and now when I attempt to log in to Facebook, it states my account has been disabled for violating their terms. Surprisingly, I had not used my account for a week or even a month. I am requesting assistance in recovering my account. My Facebook login ID is [redacted], and the name on the account is Imran Nasim. I sincerely hope to regain access to my account. Your help in this matter is greatly appreciated.

Hi Janet, unfortunately, your Facebook page "Massage by Janet" has been unpublished for violating Facebook Pages terms. You can still access the page, but others cannot see it, and you cannot add new members. If you feel this is an error, please contact us. Thank you, The Facebook Team.

My name is Areej Fatima. Recently, my Facebook account was disabled due to a prank by a person named Tayyab Shiekh. He uploaded an abusive video on my messenger causing my account to be disabled, along with other accounts like Hasan Nasir's. This video prank is circulating, resulting in many account disablements. Facebook needs to address this issue, restore disabled accounts, and enhance its security and bug detection systems to prevent such incidents in the future. Due to this, I lost access to my Facebook and Instagram blog accounts, which had valuable data. I urge Facebook to investigate Tayyab Shiekh's account (link provided) and reinstate my account promptly. I have preserved evidence of his involvement. Reopening my account is crucial as it holds essential information for me and I am distressed by its closure. I promise to abide by the platform's rules going forward. I am eager for a resolution and hope to hear from Facebook soon. Thank you.

I recently received a message on Messenger from a friend warning about a possible hack involving a friend request from someone called Andrea Wilson. I forwarded the message to my contacts as a precaution. After changing my Facebook password and logging out from all devices, I noticed my Messenger contacts and messages were gone when I logged back in. I hesitated to grant Messenger access to my phone contacts, denied it, and ended the session. Despite attempts to log out, the process seemed stuck, prompting me to restart my phone multiple times. I encountered messages stating I had no contacts or that the service was experiencing issues. It seems that my Messenger account has remained logged in despite my efforts.

I faced some challenges accessing my Facebook account after being released from prison in [redacted] and forgot the login details. Recently, I managed to retrieve most of my accounts except for Facebook. I have precious family pictures there and desperately want to access them. However, Facebook is asking for my identity photo, which I am hesitant to provide due to privacy concerns. I have provided them with various personal details already. I hope someone can assist me as I am logged into my Google account. Please help me with this matter. Sabrina G. Email: [redacted] Birthday: 9-7-[redacted] Dad's Name: Khaled G. Any guidance would be greatly appreciated.

To whom it may concern, I am reaching out because my account has been disabled, and I am unsure of the reason behind it. I believe this could be an error since I have always followed the app's guidelines. My account was disabled without any warning, and I have dedicated a lot of time to building my page, which has now been taken away unjustly. Despite my attempts to contact support multiple times, I have not received any response, and my account remains inactive. Upon reviewing my account, I am confident that I have not breached any rules. Your assistance in resolving this matter is greatly appreciated. Thank you.