Yesterday I was hacked at *:** am. My email address was removed and replaced by the hac...

GetHuman-rnunezll's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-rnunezll's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rnunezll may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-rnunezll's own words
Yesterday I was hacked at *:** am. My email address was removed and replaced by the hacker *****@***.com. He has also taken possession of my phone number. I can't log into my FB account because my email address doesn't match because it was replaced. I reported this to Facebook and I have gotten no where. I can not get them to help me. I'm permanently disabled and I have important PERSONAL and and legal information on my FB account. My doctors, pharmacist, specialistca contact me through my phone and at times FB. This has created serious problems in my personal life since yesterday and I need it to stop.i want to recover my Facebook account before this gets any worse. I need some serious help.can some one from tech support maybe call me back so I can possibly explain this better. Will you please help me. My phone number: (***) ***-**** my name is Raul Nu*ez. Thank you.

GetHuman-rnunezll did not yet indicate what Facebook should do to make this right.

How GetHuman-rnunezll fixed the problem

We are waiting for GetHuman-rnunezll to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-rnunezll
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 723404 others
0 customers following this

Timeline

GetHuman-rnunezll started working on this issue
Oct 15th, 2019 8:27pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers