My name is Darren Potter. * years ago or so I added my phone * to my Facebook account...

GetHuman3767975's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3767975 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3767975's own words
My name is Darren Potter. * years ago or so I added my phone * to my Facebook account. After I did my account was completly changed and I was unable to use it because a women hacked my account or phone number using my name as well . She is Spanish and only speaks and writes Spanish. This is no use to me as I do not speak the language. I want my account to be completely deleted from this woman hacker. I spoke with a fb representative around the same time, about * years ago but he instructed me to buy a Google card , give him the number from the card n then said in ** hours I would get my money back. I recognize another scam. I just want my account deleted. This woman is using my name but I am a man.

GetHuman3767975 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3767975
Oct 15th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 722664 others
0 customers following this

Timeline

GetHuman3767975 started working on this issue
Oct 15th, 2019 11:21am
GetHuman3767975 indicated the issue is not fixed yet.
Oct 16th, 2019 2:08pm
GetHuman3767975 indicated the issue is not fixed yet.
Oct 16th, 2019 2:08pm