When I tried to log into Facebook today, I was told my account showed "suspicious activ...

GetHuman3764734's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3764734 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3764734's own words
When I tried to log into Facebook today, I was told my account showed "suspicious activity" I was led through a recovery process, first captcha, then a code emailed to me. It passed those steps. Next, it asked me to upload a photo of my ID. I tried numerous times to upload a photo and a scan of my drivers license, and it kept failing to continue. What I mean is the photo uploaded correctly. It showed up on the screen. But when I clicked the Continue button, it refreshed and stayed on the same screen. It never continued.**Apparently my profile page, my Messenger account, and all the pages I own are disabled and inaccessible.**When I try using the form for "My Personal Account Was Disabled" it tells me that "This email address you entered does not belong to a disabled account. You may only appeal a disabled account from this contact form." (That's the form at https:**www.facebook.com*help*contact****************.)**That's hard to understand. Something seems to have gone haywire in your system.**Please help. I have not violated any of Facebook's rules. This has to be resolved.**Steve Diamond*https:**facebook.com*steve.diamond******@***.com

GetHuman3764734 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3764734
Oct 14th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 721816 others
0 customers following this


GetHuman3764734 started working on this issue
Oct 14th, 2019 7:56pm
GetHuman3764734 indicated the issue is not fixed yet.
Oct 15th, 2019 12:35am