Hello,**First of all I feel like I should describe my situation a bit more, before we g...

GetHuman-domenicw's Recover Hacked Account issue with Facebook from October 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-domenicw's own words
Hello,**First of all I feel like I should describe my situation a bit more, before we get into detail about my account.*I'm not really actively using Facebook anymore. But when I do, I'm using my private account that I created already a few years ago, I guess. **Lately I stumbled over an account I created a few years earlier already but forgot about.*Immediately after I found that out, I tried to figure out what email was registered on that account. *I tried out quite a few emails but none of them was the one I used for my account.*My only intention is to get that account removed and deleted from Facebook with all its information.**I'm specfifially talking about the following account: https:**www.facebook.com*people*Neunhundert-Neunundvierzig***************** *Now, I'm aware of my situation and that I don't know any information regarding password, email or phone-number. *Otherwise I didn't have to contact you, the Facebook Support. **I have pretty much no information at all about the account.*I don't know what steps we could make to either recover the login-data, or remove and delete this account. *Since like I mentioned before, I really have no idea about the email or phone-number, I wonder if there's even something we can do about it. * *Maybe if you could tell me on what email my account is registered, I could take a look at it if I still remember the password.*I'm pretty sure I used a specific email, just for this, one specific account. Anyway, otherwise I'm sure I would remember it.*If that's not an option I totally get it - but I'll appreciate any kind of help regarding my problem and if there's any information missing, hit me up about it. **Since I have no clue about what else could help you out and what information is even necessary, that's pretty much all I got right now. **In case there is any phone-number connected to that account, I'm also sure that it doesn't exist anymore, or at least, it's not in my personal use anymore. *That account was created at least * years ago, actually, I'm pretty sure it's *-* years ago already. And I changed my personal number like *** months ago. **Also this one is connected to my personal Facebook account that I'm still login in here and there..* *In case it helps in any way: I just linked this email, "*****@***.com" to my personal account that I am logged in to.**Anyway! I think that's all information I can help you with for now. If there's anything else I can help out with - just tell me. I'm open to cooperate, to solve this problem. If we can call it problem. * **Thank you for your time!

GetHuman-domenicw did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-domenicw
Oct 5th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 705155 others
0 customers following this

Timeline

GetHuman-domenicw started working on this issue
Oct 5th, 2019 3:30pm

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