Hi my account was hacked and I have been trying to get back into my account my business...

GetHuman-akwigdes's Can't Receive Code to Reset issue with Facebook from September 2019

Help with my Facebook issue
The issue in GetHuman-akwigdes's own words
Hi my account was hacked and I have been trying to get back into my account my business account is linked to my personal account and I have been through the process of trying to get it back and I don't receive a code generator number.**Please can you advise**Many thanks.

GetHuman-akwigdes did not yet indicate what Facebook should do to make this right.

How GetHuman-akwigdes fixed the problem
I needed to send off to Facebook proof of identification- about ** hours or so later I received an email which contained a link to reset my password or an alternative temporary password provided by facebook. *I was able to get into my account on my desktop,however, phone and ipad still required Code generator which was only accessible through those devices making it impossible to retrieve without being logged into my account. **I turned off the two-step code generator section on my desktop then allowing my phone and ipad to log in.
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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-akwigdes
Sep 30th, 2019 - a year ago
Fixed
GetHuman-akwigdes shared how to fix
Seen by 6 customers so far
Similar issue to 695053 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-akwigdes started working on this issue
Sep 30th, 2019 2:03am
GetHuman-akwigdes indicated the issue is not fixed yet.
Sep 30th, 2019 10:50am
GetHuman-akwigdes indicated the issue is not fixed yet.
Oct 1st, 2019 5:20am
GetHuman-akwigdes confirmed the issue is fixed. Hooray!
Oct 3rd, 2019 2:43pm

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