I have a Facebook account that was created about * years ago. I never used the account...

GetHuman-fionapre's customer service issue with Facebook from September 2019

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The issue in GetHuman-fionapre's own words
I have a Facebook account that was created about * years ago. I never used the account once I created it. I have tried to reset my password, however, I have been unsuccessful as I can't remember the details I used to created the account. For the past *-* weeks I've been receiving text messages that my account was logged into from locations around Australia. I've tried to secure the account, but as I can't log in, I can't do that. I've also sent the message via the text link to tell Facebook that it isn't me, but the alerts just keep coming through. The last alert said the following: "Your Facebook account was recently logged in using a confirmation code and email address *****@***.com on Sunday, September **, **** at **.** (UTC***). Operationg system - Windowa, Browser- Chrome, IP address ***.***.***.*** Estimate- Mount Martha, Location - Victoria. Can you please help me to shut down this account and remove any access using these details?

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Facebook

Customer service issue
Reported by GetHuman-fionapre
Sep 29th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 693993 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-fionapre started working on this issue
Sep 29th, 2019 10:42am
GetHuman-fionapre indicated the issue is not fixed yet.
Sep 29th, 2019 4:17pm
GetHuman-fionapre indicated the issue is not fixed yet.
Sep 30th, 2019 12:10am
GetHuman-fionapre indicated the issue is not fixed yet.
Sep 30th, 2019 10:14am
GetHuman-fionapre indicated the issue is not fixed yet.
Sep 30th, 2019 2:24pm
GetHuman-fionapre indicated the issue is not fixed yet.
Sep 30th, 2019 2:26pm
GetHuman-fionapre indicated the issue is not fixed yet.
Oct 2nd, 2019 11:35am

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