I am helping my aunt and uncle with their account. They were hacked. I deleted the Face...

GetHuman3628729's Recover Hacked Account issue with Facebook from September 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3628729's own words
I am helping my aunt and uncle with their account. They were hacked. I deleted the Facebook app on their tablet and downloaded a new version. New app shows no newsfeed and all former friends as “suggested friends” to be added.

GetHuman3628729 did not yet indicate what Facebook should do to make this right.

How GetHuman3628729 fixed the problem
To recover your Facebook account click https:**www.facebook.com*help*contact**************** then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.**Plus we then had to add all friends again--like establishing a new account.
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Facebook

Recover Hacked Account issue
Reported by GetHuman3628729
Sep 21st, 2019 - 2 years ago
Fixed
GetHuman3628729 shared how to fix
Seen by 9 customers so far
Similar issue to 679959 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3628729 started working on this issue
Sep 21st, 2019 9:32pm
GetHuman3628729 indicated the issue is not fixed yet.
Sep 22nd, 2019 1:40am
GetHuman3628729 indicated the issue is not fixed yet.
Sep 22nd, 2019 7:55pm
GetHuman3628729 indicated the issue is not fixed yet.
Sep 22nd, 2019 7:55pm
GetHuman3628729 confirmed the issue is fixed. Hooray!
Sep 25th, 2019 6:12pm

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