so about ** months ago someone hacked into my fb account and changed my email to my ver...

GetHuman-dmwestle's Recover Hacked Account issue with Facebook from September 2019

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Before contacting them, items GetHuman-dmwestle may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-dmwestle's own words
so about ** months ago someone hacked into my fb account and changed my email to my very first email i had with fb, it is a hotmail.com email and the domain no longer exist. also my pasword was changed without me noticing because the email was sent to that one that doesnt exist. *so when i try to fix it and add that email i had been using for the past ** years for fb it ask me for my pasword, the pasword has been changed to something i dont know.*the only way i can open my fb is threw my phone because it saved to always keep me logged in. *it is very frustrated becuase i try to recover but the only email it shows me is the one that no longer exist.*if you can change my old email that is *****@***.com to my actual email i use on a regular basis *****@***.com i can fix the problem. but if that old email is still showing not the new one i cant do ****

GetHuman-dmwestle did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-dmwestle
Sep 3rd, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 645697 others
0 customers following this

Timeline

GetHuman-dmwestle started working on this issue
Sep 3rd, 2019 4:35pm
GetHuman-dmwestle indicated the issue is not fixed yet.
Sep 3rd, 2019 9:51pm