Facebook Customer Service Issues

I have been trying to report harassment to Facebook multiple times through their help center without receiving any assistance. Gary Simpson, also known as Gary Leon Simpson, has 6 different profiles on the platform. He has been harassing my family, especially my mother, and is now targeting me. His behavior includes threats, false accusations, and displays of mental instability. He even posted a photo of him holding my nephew without permission. He has threatened to post inappropriate photos of my mother. Despite her closing her account due to his hacking, he continues these actions. I find him to be dangerous and have decided to file a legal report. Facebook needs to take responsibility for allowing this behavior. He is invading the privacy of my friend list, requesting their information. I have warned my friends not to engage with him, but they are still being bothered. This situation is concerning, and I believe he requires proper treatment for his mental health.

My Facebook account was accessed by someone using an old phone number of mine that was still linked to my account. The hacker changed my password and removed my email. I realized this quickly but had trouble recovering it as the confirmation codes were being sent to the hacker's email. After many attempts, I managed to regain access, but my account got locked for verification. Despite submitting my photo and ID multiple times, I never received any emails as promised. Now, over two weeks later, my account is disabled, and I feel stuck. Should I just give up on Facebook? My contact email is [redacted], the same as on my account.

Hello, I am representing a local town council and I am tasked with exploring the possibility of Live Streaming council meetings using Facebook and YouTube. While YouTube testing went smoothly, I encountered a setback on Facebook. After successfully creating an account, it was subsequently blocked. Despite attempting to reach out, I was informed that I needed to provide identification. I followed the instruction and sent my driver's license but have yet to receive a response. I acknowledge the importance of security measures but being locked out without adequate communication hinders my job. I urge Facebook to reinstate access to my account so I can fulfill my obligations of testing live streaming and promoting both my employer and Facebook. Thank you, Ross.

Dear Sir/Madam, My name is Shubhank Gupta (Instagram username: shubhankgupta01). I had an Instagram Business Profile named Omprakash Ajay Gupta Jewellers and Pearls (username: omprakashajayguptajewellers). Unfortunately, my account was hacked after someone contacted me on WhatsApp claiming to need details due to alleged Instagram Copyright violations. After providing the information, I received a message that my account had been hacked. Currently, our page is not accessible on Instagram. Our legitimate business has been operating for 3-4 years with genuine followers. I kindly request assistance in resolving this issue promptly.

Dear Sir/Madam, My username is shubhankgupta01, and I used to have a Business Profile under the name Omprakash Ajay Gupta Jewellers and Pearls with the username omprakashajayguptajewellers. Unfortunately, my account got hacked after I received a message on WhatsApp claiming to be from Instagram, stating that our posts were violating copyrights. I provided the requested information, only to realize that my account was then compromised. Now, our page is not visible on Instagram. Our legitimate business, operating for around 3-4 years, had built up a following of real likes. We would greatly appreciate a prompt resolution to this issue.

Two weeks ago, I experienced an unexpected logout from Facebook and Messenger. Upon investigation, I discovered that my password had been changed without my knowledge, and the primary email linked to my account had been removed. As a result, I have been unable to recover my account due to the lack of associated contact information. Despite my attempts to report the issue and seek help from Facebook, I have not received a response yet. I am concerned about the security of my account, as the hacker did not leave any new contact details. I am hoping for a solution that will allow me to verify my identity, update my contact information with a new email, and regain control of my account. It would be helpful if Facebook could assist me in adding my new email to my account to facilitate the recovery process and enhance account security. Thank you for your attention to this matter.

I am a Facebook user who needs assistance. I created my account years ago but due to infrequent use and Facebook updates, I struggle with the platform. Recently, a link to an acquaintance's page appeared on my Home Page and despite numerous attempts, I cannot remove it. I suspect it might be a "merged page" with some of my friends also being connected to this page without my authorization. I am concerned and wish to resolve this issue by disconnecting the link. Any guidance on how to address this would be greatly appreciated.

Hello, I need assistance. I am looking to deactivate my personal Facebook account while remaining the admin of my business Facebook Page. However, whenever I access Facebook, it automatically logs me in with my personal account. I attempted to log in with my business account but am unsure of the login credentials. How can I address this issue? My primary concern is deleting my personal Facebook page without impacting my business page. Thank you.

Hello, I registered my Facebook account under [redacted], but due to inactivity, I lost access to this email since Yahoo did a cleanup. Consequently, I cannot receive any notifications or OTPs to recover my Facebook account. I am unable to access my account as I forgot my password. I usually used the "remember me" option, but when I tried to log in again, the password I know is not working. I've attempted various recovery options, but because I did not set up an alternate email or phone number in my Facebook account, I can only be validated through the primary email that I no longer have access to. I have also tried sending documents to prove my identity, but Facebook could not validate me because of a slight change in the name. I have followed their instructions to submit more documents for identity verification, but haven't received any response. Additionally, I tried using the trusted contact option by submitting codes from three trusted contacts and got a message saying my account was successfully recovered, but I never received the confirmation email. I am currently stuck without a way to regain access to my account. Any assistance would be greatly appreciated. Thank you.

I run a personal business and had a successful Facebook page named Little Mountain Doodles with over [redacted] followers. Unfortunately, it was suddenly unpublished without a clear reason, stating a violation of community guidelines. Even after creating a new page, it suffered the same fate. I have been operating without issue for 12 years, and other similar pages exist without facing the same problems. It seems like someone might be falsely reporting me, leading to these unjust actions without a proper investigation. This situation is frustrating as my business relies on this platform, and it appears to be caused by a few disgruntled individuals. I seek assistance in understanding why my pages are repeatedly unpublished and identifying those behind these actions.

My husband, Lowell Ritch, from Tahlequah, OK, created a Facebook account three years ago but has forgotten his password. He mentioned part of the original password was "hulbert56". As he's older now, he requested my assistance in recovering his account. Yesterday, I successfully changed the password to LER1938 after receiving a code via email. However, when he tried to log in later, he was denied access due to security reasons. We attempted to log in multiple times and even tried creating a new account under my name, Maria C Ritch, but did not receive a verification code. We understand the need for caution but want to emphasize that as retired seniors, we pose no security risks. Our only wish is to view and stay updated on our grandchildren's photos and activities on Facebook. Any assistance in resolving this matter would be greatly appreciated.

Hello, I have been facing issues with recovering my Business's Facebook page, which is linked to my credit cards for boosting posts. Unfortunately, everything was hacked last Thursday, including the associated email for password recovery. The hacker changed the phone number to an overseas one, and despite contacting Yahoo for help, they couldn't recover the inactive email. I have tried all steps to retrieve my page but have not succeeded. This situation is affecting my merchandise deliveries worth around 30k this week, as all client information is in the hacked messages. The hacker is actively posting videos and causing concern among my customers. I have been waiting for a response since Thursday and would appreciate some assistance.

My former Facebook account was hacked, and the hacker changed the name and email address. I had to create a new account to inform everyone not to message me on the old account. However, Facebook disabled my new account twice for violating their rules. How can my friends and family know what happened to my former account if I can't post about it? They might still text the old account, unaware of the situation.

A few months back, I noticed unauthorized small charges on my credit card from Facebook Advertising. I contacted my bank immediately, and they canceled the card, issuing me a new one for security. Recently, I discovered three unauthorized charges again from Facebook Advertising on my account. These charges are puzzling as I only use my credit card for essential expenses like gas and groceries. I have disputed these charges with my bank once more, and they are sending me a new card. I am concerned about the recurrence of these unauthorized charges and wonder if I should seek assistance from support to investigate and ensure my account details are secure.

Dear Facebook Team, I am reaching out for help to recover my disabled Facebook account under the name Apple Chong. The email linked to my account was [redacted], but I also added [redacted] as a secondary email when I lost access to the Yahoo account. Additionally, my phone number [redacted] was linked to the account, but the hacker removed both the email and phone number, making it impossible for me to receive any confirmation codes. I am from Malaysia, born on 13.04.[redacted], and I have been a loyal Facebook user for over 5 years. A week ago, my account was hacked, causing significant stress as my business page, Perfect Look Galaxy Makeup and Hair Academy, is linked to my disabled account, leading to financial losses. I have also designated trusted friends to help with code verification, but the situation has left me feeling anxious and depressed. Despite submitting all necessary documents, I have received no response from Facebook. I kindly request a review and reactivation of my account as soon as possible. Thank you for your attention to this matter. Best regards, Apple Chong

Hello, I want to share my concern about a potentially harmful message circulating on Facebook. I received a warning from a friend about not accepting a friend request from Andrea Wilson, suspecting it contains a Trojan Horse. Following the instructions, I forwarded the message to my contacts but now fear unwittingly spreading a hacked message. Being non-technical, I find Facebook's support lacking clarity and need assistance urgently. Can someone provide real help? I wish to avoid disseminating misinformation further. Thank you, Frederick Lehr

Subject: Urgent: Need Help Recovering Facebook Account Good afternoon, My name is Samanta Almada and I am urgently seeking assistance with my Facebook account. Suddenly, my account was inaccessible, stating it had expired, which perplexed me. Despite knowing my password was correct, I was alerted that it was wrong. When attempting to retrieve my password, the email address designated solely for Facebook notifications did not yield any recovery emails, as I had forgotten the password associated with that email. Years ago, I regained access to this same email address solely to use Facebook and established a new email for general correspondence. It is imperative that I regain access to the email address [redacted], as I have important training scheduled for this Sunday and need to communicate with my supervisors urgently. I am solely focused on recovering the email password to restore my Facebook and Messenger accounts, as recreating a new account would result in significant loss of contacts. Your prompt assistance in helping me regain access to my account would be greatly appreciated to ensure I can proceed with my upcoming training smoothly. I sincerely appreciate your swift response. Thank you for your attention and support. Best regards, Samanta Almada

Recently, I encountered some strange activity on my account that appears to have been compromised. Initially, I received a notification prohibiting me from tagging people or commenting, even though I rarely do so. Subsequently, I was logged out of my account. Strangely, I noticed a different email associated with my account that I am not familiar with, making it impossible for me to log in. Additionally, when attempting to recover the account using my phone number, it indicated that my number does not exist. I have tried various passwords without success. My profile name is Jillian Barber, and I have black hair, wore a mauve t-shirt, and used a Snapchat filter with glasses. My contact number is [redacted], and my regular email address is [redacted]. I am desperate to regain access to my account and would greatly appreciate any assistance in resolving this issue.

Hello, good afternoon. My name is Samanta Almada, and I am experiencing an issue with my Facebook account. I recently encountered a problem where it suggested that my account had expired, which I found confusing. Furthermore, when I attempted to log in, it stated that my password was incorrect, despite my certainty that it was accurate. I have been struggling to reset my password because I only have access to this specific email for Facebook purposes; I cannot remember the password for any other accounts linked to this email. Consequently, a few years ago, I exclusively reset the password for this email to ensure access to my Facebook account and created a separate email for other communications. I urgently need to regain access to my email at [redacted] as I have an important training session this Sunday and must communicate with my superiors. I have submitted various forms to recover my password, but since my contact is limited to this email for the training, I am unable to provide additional information. I kindly request a verification code to proceed with resetting my password and restoring access to my Facebook and Messenger accounts promptly. Your immediate assistance is greatly appreciated as I rely on my Facebook account to maintain contact with all my connections. Thank you for your prompt attention, and I eagerly await your response. Thank you for your help. Sincerely, Samanta Almada.

I have three Facebook pages but need to erase two of them. One page was hacked, and I cannot access it due to security concerns. I've been experiencing harassment from the hacker, who's been sending threats for over three months. The hacker claims I hacked her account, which is untrue as I have no knowledge of hacking. I need guidance on how to handle this issue without disclosing my new phone number to the hacker since I recently changed it with Verizon. The hacker has been invasive and manipulative, pretending to be a friend from high school. I'm concerned about the safety of my accounts and want to ensure the hacker cannot access my information. Can anyone provide assistance with securing my Facebook pages and preventing further harassment?