Facebook Customer Service Issues

I received a 3-day ban which I find unjustified. Initially, I got a strike for using the term "white trash," but I believe my comment should not have been removed for several reasons. First, as an adult, I value freedom of speech and the term "white trash" has been around for a long time. Second, I used the term in context without any negative intent. Lastly, another user's similar comment was allowed to stay. My subsequent strikes were for sharing a meme, intended as a joke, and a harmless GIF. The GIF featured a man pinching his nipple, which I found funny. If Facebook deems such content inappropriate, they should remove it from their library rather than penalize users for using what is available on the platform.

I wrote a post about illegal immigration, focusing on the concerns about crimes committed. I did not mention any specific race and stuck to facts. I believe in holding individuals accountable for crimes such as rape, robbery, and murder by serving jail time. I don't understand why Facebook is censoring me and giving me a 7-day ban for sharing my views.

Hello, I want to report a grave issue that happened on Facebook Messenger involving threats of violence, death threats, and racist insults being recorded during a conversation with the mother of my child who lives in America. The person making these threats got concerned when I mentioned involving the police and reported my account, resulting in it being disabled. I am not worried about the account status, but urgently need copies of the voice recordings as they contain serious and threatening content, including threats against my life. My Facebook account was under the name Keir Townsend, and it was set up using my own phone number registered with 3 Mobile network in Ireland. The person sending these messages was Melissa Cannady. I grant permission for the voice recordings to be reviewed before sharing them with me. I appreciate any assistance in addressing this distressing situation. Thank you, Keir Townsend.

I have a concern regarding FACEBOOK. I believe that individuals should be allowed to express their opinions as long as it's done in a legal manner. My issue is with illegal immigrants who commit crimes like rape, robbery, or murder. I didn't specify any race or target any particular individual in my statement. If anyone, regardless of their immigration status, commits such crimes, they should face the consequences by going to jail. I feel that my freedom of speech should not be restricted, and I shouldn't be banned from Facebook for 7 days for expressing my beliefs within the platform's guidelines. I don't see anything wrong with what I said, and I think Facebook is being too strict in monitoring users' posts.

Dear Facebook, I recently received a three-day suspension due to a friend's inappropriate post. My comment contained profanity which I feel should be allowed. I'm frustrated by the lack of action on your platform against those who make harmful remarks towards the president or engage in hacking. Please focus on real issues rather than penalizing language choices. Your priorities seem misaligned when there are other important matters at hand. Respect for the American flag, the president, and all religions should be upheld above concerns about profanity. Thank you for addressing this matter. Sincerely, Robert B. S. Edens

Hello, I originally set up my Facebook account using a live.co.uk email. I later changed my name to my marital name on the account, which has been fine for years. However, about three weeks ago, I got logged out of both Messenger and my Facebook account. I have been trying to regain access, but I can't remember my password to reset it. The reset code was being sent to my old email, which I no longer have access to. As a result, I created a new profile with my current email. Now, when I open my Facebook app, both my old and new accounts appear. I am struggling to access my old account and would like assistance in recovering it, as I still prefer to use it.

Subject: Facebook Account Hacked Hello, I am writing to report that my Facebook account was compromised on Saturday, August 31st. The hacker changed the email address associated with my account to [redacted] from [redacted] and also modified the phone number linked to the account. Despite being able to log in using the new email address and password, I am unable to receive the 6-digit code required to access my account due to the changed phone number. I have already submitted my government-issued driver's license for verification and detailed the issue on the form promptly. However, I have yet to receive a response. Consequently, I created a new account, but it is also pending verification due to having the same name. I am feeling frustrated by the situation and would appreciate your assistance. Thank you for your prompt attention. Sincerely, Racheal P. G.

I am currently facing an issue with logging into my account. A notification has informed me that my account has been disabled, possibly for a violation. I received a subsequent message requesting a picture of myself, to which I promptly complied. However, I am unsure whether I initially set up the account using an email address or phone number. Despite several attempts to provide my identification and photos over the past week, Facebook has not accepted my phone number (which is my only contact number) and has not helped me recover my account. This is especially frustrating as it has caused disappointment to over 50 local volunteers, including the mayor, as well as numerous well-known and less-known musicians who are part of a national nonprofit double music album fundraiser.

Dear Team, I am deeply saddened to report that our Facebook group, which had 20k members, was unexpectedly and inexplicably lost. Every day, about [redacted] posts were shared by our active community members, including our friends and family. We spent our free time engaging in this group and someone with fake accounts reported it unfairly, despite the valuable educational content being shared. Please investigate this matter and restore our group. Our active members are distraught by this loss. We trust that you will understand the gravity of this situation and empathize with our emotions. Your prompt attention to this issue would be greatly appreciated. We eagerly await your response as we maintain our faith in Facebook. Thank you for your assistance. Best regards, Prateek S. Group Creator Group Details: Screenshot of the group. Group Link: [redacted]

I was messaged on my Facebook page by someone offering payment for posting articles. They wanted to promote their website on my page, offering me a weekly amount for posting 4 articles daily. While I was adding my page to their business manager as instructed, my access changed to employee status from admin. Now, I am worried about losing admin ownership of my page since it now belongs to the business manager. I fear losing my admin rights soon. How can I reach out to Facebook support or customer service to address this problem?

My personal Facebook account got disabled suddenly because I used a nickname that I've had for 10 years since high school. This nickname is widely recognized by everyone who knows me. As an athlete, I am verified on my Facebook fan page, Instagram, and Twitter. I use my personal account to stay connected with friends and family, so my main aim is to have it restored. I have valuable photos, conversations, and memories of significant life events on that account that are irreplaceable to me.

I've been locked out of my Instagram account. To regain access, they need to send a security code to my linked email. Unfortunately, that email no longer exists, and I can't recover it. Now, I can't get the code to access my account. I tried to see if Instagram could send the code to my phone, but that's not an option. I'm still unable to log in, and I can't contact Instagram to discuss this. I need advice on what to do next.

I have been suspended from my account for three days for allegedly violating community standards. However, when I checked the removed post, it was blank. I am unable to understand what content caused the ban as it was not visible to me. I believe I have done nothing wrong and want clarification on the specific reason for my suspension. In the past, I have faced bans that seem to have different standards for men and women. If my suspension is related to advocating for rape victims or discussing women's rights, I will consider bringing attention to this issue through the media to highlight potential gender bias in Facebook's policies.

On August 1st, [redacted], I made a post on my Facebook page showcasing my work as a permanent makeup artist specializing in areola micropigmentation for cancer patients who have undergone mastectomies. The post included before and after photos of two areola procedures and mentioned my upcoming training with Roberto Piexoto in October [redacted] to enhance my skills for my clients. This post was part of my social media strategy to inform and reassure my clients. Areola micropigmentation is a medical procedure, not nudity. We take privacy seriously by never showing the clients' faces in our photos and always obtaining consent before sharing any images on our social media platforms. Our website also provides detailed information on the procedure, which was reviewed by a doctor prior to publishing. Our Facebook page is crucial for our business, and being offline affects our ability to reach clients. I submitted an appeal on August 2nd after my page was blocked for "sex and nudity," but have not received a response yet. I kindly request that the ban be lifted, and I would like to know who reported my page so I can clarify that our content is medical in nature, not inappropriate. Thank you for your attention to this matter.

Hello, I'm having trouble accessing my account from my computer as I require a 2FA code. Although I've logged in here before, I recently enabled 2FA and am unable to retrieve the code as my phone is locked and I can't access Duo Mobile. I tried logging in on my computer but can't recall my details or if Instagram is linked. I attempted a password reset but received an email stating my email doesn't own an account. Is it possible to disable my 2FA given that the email matches my Instagram account? If needed, I can provide further verification. Sincerely, Jordon H. I understand this is related to Facebook, but as I don't have a Facebook account, I couldn't reach out to Instagram directly.

I am facing a severe situation due to false and damaging posts about me and my family on a Facebook page by Amanda Brown and her followers. The lies have led to Orange Texas Child Protective Services trying to terminate my parental rights based on fabricated allegations. The accusations have caused chaos in my life, and I fear losing custody of my daughter because of these harmful statements. I have evidence in the form of screenshots of the slanderous posts. The false charges filed by Amanda Brown in Louisiana have been dismissed, but CPS is still using these lies against me. I urgently need assistance to protect my daughter and clear my name from these baseless accusations.

I've experienced a security breach. Both my email and password were changed, along with my phone number. I am unable to receive the code being sent as it's going to the hacker's email. I've attempted to contact support, but have not received assistance. My profile name is William Harvey Wilson, and my profile picture includes a deer. My email is [redacted] and my previous password was "winchester96." The issue remains unresolved, despite using the GET HUMAN service. I am unable to resolve it via the notification sent by FB during the hack because I don't have a code generation app linked to my account. Please send detailed instructions via email to rectify this situation.

Subject: Urgent Help Needed to Recover Hacked Facebook Account To the Facebook Community Team, I am Ei Ei Phyo Paing, known as May Tukha in my modeling work. On August 31, [redacted], someone hacked into my account and changed my email and phone number, making it impossible for me and my friends to recover it. The hacker has been deactivating the account frequently and contacting my friends for money. My original Facebook account under the name Lilly has been compromised. Hacked Account Link: fb.com/eiphyo.paing.12 Previous Password: godhelpme1997 Previous Email (Currently inaccessible): [redacted] Current Contact Email: [redacted] I urgently need assistance in reclaiming my account. I am from Myanmar (Burma) and will provide my Passport and National ID card for verification. The hacker has also been sending fraudulent messages from my account. Your prompt help in this matter would be greatly appreciated. Respectfully, Ei Ei Phyo Paing (Lilly)

Hello, I'm seeking assistance regarding our two business Facebook pages. One is under our administration, known as "the old page," and the other we lack access to, known as "the new page." The inaccessible old page was created by a former employee, and we have exhausted all recovery options due to the old domain's closure. Despite our new page's success, the outdated page still confuses customers appearing in search results with posts dating back to [redacted]. Ideally, we want to merge both pages, but to do so, we need admin control of both. We're unsure how to prove ownership to Facebook, although the new page underwent verification last year. Any guidance on resolving this issue would be appreciated.

I manage an official business page under the username APCP2665 for Applewood Pointe of Roseville at Central Park. Despite our official name, people often search for Applewood Pointe Central Park on Facebook, leading them to a different page managed by an individual named Burton M. Katz. While Burton resides at Applewood Pointe of Roseville at Central Park, he never created an official business page. He is open to merging or deleting his unofficial page, as he wishes to preserve his personal Facebook account. His contact email is [redacted] I am open to alternative solutions if you believe there is a better approach.