Facebook Customer Service Issues

Subject: Urgent: Issue with Facebook Account To the Facebook Top Management Team, I am writing to bring to your attention a concerning issue regarding my Facebook account. Recently, my account was restricted from commenting for three days shortly after I posted a "pig" picture to highlight individuals who do not show interest in the current political situation in Hong Kong. I believe this action by the Facebook reviewer was unjust and displayed bias towards China. Furthermore, I reported pages that promoted violence, terrorism, and referred to protestors in a derogatory manner akin to Hitler's Nazi language, yet my reports were rejected. I am deeply concerned that there may be corruption within the Facebook review team, possibly accepting bribes to support China's agenda. I kindly request the removal of my comment restriction and urge for a prompt investigation into these serious allegations. Thank you for your immediate attention to this matter. Kind regards, Ken Chan

Hello, I recently joined Facebook to set up a page for my online shop. I used my real name and photo, and was prepared to create ads for my page after completing the setup. I even agreed to Facebook's discrimination policy. While creating my ad, I got redirected to a page asking for identity verification by uploading a photo of myself. I followed the instructions and submitted the picture. It has been 24 hours now, and I have not received any response from Facebook. I tried reaching out to them but haven't heard back. I would appreciate knowing what went wrong and would be grateful for help in restoring my account. I hope Facebook can address this by acknowledging they received my picture, provide information on the verification timeframe, and alert me to any issues to prevent similar mistakes in the future.

I have been using my account [redacted] for a while now. Initially, I set up this Facebook account under my partner's surname, Laura Boote, as I had another account under my actual name, Laura Appleton. After receiving an email from Facebook to change my password, I followed the instructions and then submitted my passport and bills for identity verification. Unfortunately, they were unable to confirm the account as mine due to the different surname. I provided a document showing our rent agreement with both names to clarify the situation. However, I have not received a response yet, causing me a lot of anxiety and stress. My business connections are tied to this account, and I urgently need access. It would be greatly appreciated if someone could assist me in resolving this matter promptly.

Hello, I reached out to my local law enforcement in Northamptonshire, UK, and now I am seeking your assistance. On Monday, August 19th, I contacted support regarding someone posting photos of me on Facebook from a fake Tinder account under the name BRIAN DOHERTY. The profile had a green and white main photo. The situation caused me a great deal of stress since only my ex-partner, a male friend from work, and I could see it. Despite reporting it to Facebook, they claimed it did not violate their terms of conduct. Surprisingly, my coworker said Facebook deleted the account after he also contacted them. I am puzzled why his actions resulted in the account being taken down while mine did not. The police are involved now. There were exchanged messages with BRIAN DOHERTY, including swear words, but no threats. I am confused as to why Facebook did not remove the profile entirely if it was in violation. Can you clarify what constitutes a violation of their terms of conduct? Your response would help ease my worries and confirm if my coworker was involved. Thank you, Debs O.

I'm reaching out for assistance as I've encountered issues with my Facebook account. After being hacked, I took the necessary steps and deleted my previous account. I then created a new account successfully, only to be unexpectedly suspended. I tried once more by starting a new application using Google Chrome, but unfortunately, I encountered the same issue of suspension. As a dedicated moderator of two Facebook groups, this situation is causing me a lot of stress. At 71 years old, I rely on Facebook to stay connected with friends. Please, can someone help me resolve this matter promptly?

Dear Facebook Support, I recently received a notification from Facebook security regarding some unfamiliar activity linked to my account. They requested a photo from me, which I promptly provided. Despite this, my account was disabled after 2 days. I have made multiple attempts to appeal the decision, but my account remains disabled after another 2 days. I have always abided by Facebook's terms and rules, so I am unsure why this action was taken against my account. Working through Facebook is crucial for me, and not being able to access my account is causing significant issues. I am hoping for a review and the reinstatement of my account. My account details are as follows: Phone number - [redacted]3, Facebook name - Hoàng Mạnh Quân (not associated with this email). Thank you for your attention and Best Regards.

Hello, I am Jack, the account owner of @ranga.pube on Instagram. I believe my account was mistakenly disabled on your platform because all my posts complied with your terms of use and community guidelines. I have reviewed all your terms and can confirm that I have not violated any of them. I have owned this account since [redacted] and have never engaged in buying or selling it. Despite trying to log in, I received no explanation for the account's removal and found no emails detailing the reasons. Prior to its deactivation, I did not receive any warnings. I have dedicated three years of hard work to this account, which has brought joy to many. Please reinstate my account as it means a lot to me. Thank you. Best regards, Jack

I have been experiencing multiple hackings on my personal account and suspect someone is gaining unauthorized access. I am looking for a way to identify the unknown logins. Despite having enabled two-factor authentication previously, it seems to have been disabled. I also require assistance in updating the phone number on one of my accounts linked to me. The email address in question is [redacted], and the usernames associated are Rose Petal and Bethany Hays. I attempted to secure these accounts with different details but was unsuccessful. I am interested in retrieving certain information, such as photos, from these accounts. Could you assist in identifying the relevant logins and updating my phone number to [redacted] for the mentioned accounts? Thank you. Sherrie M. from Queensland

Hello Team, I have a Facebook profile registered with my email '[redacted] On August 23, [redacted] at 1:52 PM (UTC+07), I received an email from Facebook stating that my profile password had been changed by someone from Jakarta. I immediately attempted to reset my password by logging into Facebook, but was unable to as the hacker had changed both my password and email address. I then used the 'forgot password' option, but realized the hacker had also changed my email. After clicking the original link provided by Facebook in the password change notification email, I agreed to temporarily suspend my account and submitted my original ID proof. Facebook acknowledged receipt of my ID but the link and temporary password they sent for me to login did not work. I have emailed Facebook again and am currently awaiting a response, as when I search for my profile using my email, Facebook indicates there is no profile associated with it. I would appreciate assistance in recovering my profile.

A friend recently had their Instagram account hacked, and the hacker pretended to be my friend and requested my phone number. I gave it without suspecting anything wrong. When the hacker asked for the verification code I received, I unknowingly provided it, a mistake in hindsight. It wasn't until the next day that I realized my Google and Facebook accounts were being tampered with. I promptly changed all my passwords, but failed to secure my Facebook as the hacker had likely gained access and added their email. They kept attempting to generate codes, leading Facebook to restrict my access to codes. Even after waiting, the issue persists as it seems the hacker is persistently trying the same tactic.

I lost access to my Facebook account where I used to play Mutants Genetic Gladiators. Due to distractions from school and personal issues, I haven't used the account in over a year and now I can't remember the login details. I played the game at a high level and had many random people added as friends. I logged in from various devices including an iPhone 5 and multiple Samsung phones, but I can't remember the exact computers. My Facebook name was "Bleronn.Raci" with a profile picture of my brother wearing a mask. I attempted to recover the account using a different email, but was unsuccessful. I'm reaching out for assistance to regain access to my account and can provide any necessary verification to confirm my ownership. Thank you for your help.

Hello, my name is LaDonna Lowery. My Facebook account got disabled after my cousin sent a video message that caused my account to send the message to all my friends, making it seem like I sent it. I have lost all my memories from the account, including precious moments with my kids since [redacted]. Despite following Facebook's instructions, my account was briefly reactivated and then disabled again. I am not a hacker; I am a hardworking mom trying to support my family. I really want my original account back and feel lost without it. I have provided my driver's license as requested but still need help to recover my account. I appreciate any assistance in restoring my account. Thank you for your time.

I had a personal fundraiser set up for my sister who passed away, and I was supposed to receive the payout today, but it has been delayed until tomorrow, coinciding with my travel plans to go back home. I am unable to purchase the necklace containing my sister's ashes until I have the funds. I am scheduled to fly out at 6 am, and I cannot leave without her. Please assist me in resolving this issue. How can Facebook address this? The payout was initially scheduled for the 24th as indicated. If I must depart without my sister's ashes, I will no longer utilize Facebook. This situation feels heartless to me.

Dear Sir/Ma'am, Last Thursday, while using Facebook, I faced an issue with my account. During a call, it got disconnected, and when I tried to log back in, it said "Session Expired." Despite numerous attempts, I couldn't log in as it kept saying the password was incorrect. Unfortunately, I can't access the associated email or phone number. I tried to recover the account by submitting a new email and my ID, but it didn't work. My name is Monika Gurung, and my Facebook profile is under the name MOonika Ghotane Gurung. I'm concerned my account may have been hacked. I'm seeking assistance from the Facebook team urgently. Thank you for your help. Best regards.

I am facing a serious issue where an individual in a position of authority has illegally accessed my accounts and is involved in criminal activities, including aiding in child molestation. This person is covering up evidence of these crimes and assisting a sex offender living in the same home. Despite reporting these incidents, there has been no action taken. Additionally, I have been unfairly sentenced twice for the same crime by a prosecutor who is misusing his power. I am seeking assistance to regain access to my accounts where I have crucial evidence stored. Each time I open a new account, it is promptly shut down, indicating targeted interference. I urge for help as I was using these accounts to gather information and protect my children.

I am unable to access my Facebook page, Niagara Getaways Wine Tours. I have submitted my driver's license to verify my identity. Despite receiving a link and password, neither seem to work. When clicking on the link, I receive an error message stating it is not valid. The password provided also prompts an error message saying it is incorrect. While I know my username and password, they only lead me to a security check, for which I have already confirmed my identity by sending my driver's license. I keep getting emails stating my account issues have been resolved, but I am still unable to access my account. I need assistance in gaining access to my account. Thank you.

Hello. I'm seeking assistance since I'm feeling distressed about losing access to my Facebook account, which I've had for around 9 years. Initially, my account was linked to my phone number. Unfortunately, my phone broke, and I had to get a new number, making it impossible for me to receive the verification code to regain access. Despite trying various passwords, I'm unable to log in. I'm unsure what steps to take next. Is there a way I can verify my identity, such as showing my face? Losing access is distressing as all my cherished photos and messages are stored there. I'm hoping for help in recovering my account. I'd deeply appreciate any assistance you could provide in resolving this matter.

I am unsure why my account was disabled. I have maintained it since [redacted] without causing any issues. I refrain from posting offensive content and primarily share posts with mild language. The only time I experienced an account issue was due to a harmless photo of my 3-year-old granddaughter. It is disheartening to see others posting explicit content without consequences while I am penalized for a minor issue. Facebook is my connection to my family, especially my daughter in the army who moves frequently. Losing access hinders my ability to stay connected. I kindly ask for a valid explanation and the reactivation of my account to continue enjoying time with my loved ones.

Subject: Assistance Needed with Disabled Account To Whom It May Concern, My name is Howard Tilley, and I have been a member of your platform for over 5 years. Recently, my account was disabled due to suspicion that I am impersonating someone else. I assure you that I am the genuine Howard Tilley. I currently do not have phone service at my location, which makes it impossible for me to receive the verification code for my account. To verify my identity, I have a state-issued ID from Delaware and a credit card linked to my account under the name Howard Tilley. I run a Facebook group called "Coin Master" for recreational purposes, and the account's inaccessibility is quite frustrating. Please reach out to me at my secondary phone number [redacted] or via email at [redacted], [redacted], or [redacted]. I am eager to collaborate with you to swiftly resolve this matter and appreciate your assistance. Kindly provide guidance on the necessary steps to reinstate my account promptly. Thank you for your attention to this issue. I look forward to a prompt resolution. Best regards, Howard Tilley

My business manager account for mackenziemarketing.ca was deactivated due to a violation of Facebook Guidelines. I apologize for wording my ad incorrectly, which led to the shutdown. After reviewing the guidelines, I discovered the specific clause I did not comply with. The ad in question was about learning to become a digital business owner with the tools we offer to achieve success. I acknowledge that it may have been misleading to Facebook users and will work diligently to adhere to the guidelines for a better user experience. I respectfully request for my business manager account to be reactivated as the violation was unintentional, and I assure you I will be more careful in the future.