My name is Maliyah Massingill, owner of maliyahart Instagram account. This IG account w...

GetHuman3459430's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
First: share to improve GetHuman3459430's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3459430 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3459430's own words
My name is Maliyah Massingill, owner of maliyahart Instagram account. This IG account was previously hacked last week but I was able to change my password. Everything went back to normal until * or * days ago. I tried opening the Instagram app and if notified me that someone else was trying to login onto my IG account in a different area where I’m not located. It then asked me if it was me (not it wasn’t) and asked me to verify that @maliyahart was my Instagram account. My Instagram was step up under my phone number so it sent me a * digit code for verification. The problem is that I never got the code and ever time I try to re-send the code it never delivers. I’ve been locked out for my Instagram for * days and I don’t know what to do. The number associated with my Instagram is *(***)***-*****. I don’t think my email is associated with this account because when I try to send a verification code to that email (*M*****@***.com*) it greets me as @maliyah*** and not @maliyahart. @maliyah*** is an account I made but never used. All I’m trying to do is get access to my @maliyahart IG account again. If you could help that would be great. Thank you.

GetHuman3459430 did not yet indicate what Facebook should do to make this right.

How GetHuman3459430 fixed the problem

We are waiting for GetHuman3459430 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman3459430
Aug 21st, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 622753 others
0 customers following this

Timeline

GetHuman3459430 started working on this issue
Aug 21st, 2019 1:23pm
GetHuman3459430 indicated the issue is not fixed yet.
Aug 24th, 2019 2:16pm
GetHuman3459430 indicated the issue is not fixed yet.
Aug 24th, 2019 2:23pm