I have just purchased a new phone and had to re login to my Facebook account but I can...

GetHuman3412318's Reset Password issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman3412318's own words
I have just purchased a new phone and had to re login to my Facebook account but I can’t remember my password and the email address I used when I first created my account is over ten years old. Unfortunately when I try to recover my password( which is the same and my old email) I cannot do it because I can’t access the email account that is associated with my Facebook and when I try to change that password I’m being asked for information that is impossible to remember. Is there any way you can help me change my password so I can login to my active Facebook account and not have to lose everything on my Facebook account by creating a brand new account?

GetHuman3412318 did not yet indicate what Facebook should do to make this right.

How GetHuman3412318 fixed the problem
Not by using this site, gethuman.com. Every time I asked this site for help they tried to weasel $** dollars out of me before they would offer any sort of assistance.
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Facebook

Reset Password issue
Reported by GetHuman3412318
Aug 12th, 2019 - 2 years ago
Fixed
GetHuman3412318 shared how to fix
Seen by 11 customers so far
Similar issue to 606382 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3412318 started working on this issue
Aug 12th, 2019 5:57pm
GetHuman3412318 indicated the issue is not fixed yet.
Aug 12th, 2019 11:23pm
GetHuman3412318 indicated the issue is not fixed yet.
Aug 13th, 2019 7:55pm
GetHuman3412318 indicated the issue is not fixed yet.
Aug 13th, 2019 7:58pm
GetHuman3412318 indicated the issue is not fixed yet.
Aug 13th, 2019 7:58pm
GetHuman3412318 indicated the issue is not fixed yet.
Aug 13th, 2019 7:58pm
GetHuman3412318 indicated the issue is not fixed yet.
Aug 13th, 2019 7:58pm
GetHuman3412318 confirmed the issue is fixed. Hooray!
Aug 15th, 2019 6:53pm
GetHuman3412318 confirmed the issue is fixed. Hooray!
Aug 15th, 2019 10:35pm