My email* was hacked and that email is the primary contact email for F...

GetHuman3371624's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3371624 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3371624's own words
My email* was hacked and that email is the primary contact email for **Somehow, the email hacker used that info to hack my Facebook account that uses (OLD) and (NEW) email B*****@***.com as contacts.**After changing gmail password, and repeatedly sending photo ID to Facebook and providing Facebook with new password secured contact email B*****@***.com - Facebook sends a new password to B*****@***.com AND to my original Facebook contact email *, which has been hacked.**I can access my old account - but I can't delete it or change the password - because has decided it is no longer going to provide any tech support on the accounts that they purchased...**I can see that within * minute of Facebook sending a new password (CORRECTLY) to B*****@***.com and (secretly and INCORRECTLY) to, the hacker creates a new, bogus password for my Facebook account. (Blah, blah with an IP linked to a fake address and phone number...)**The solution: if Facebook would ONLY send the new password to B*****@***.com (and NOT also to, I could lock the hacker out and change my Facebook password...

GetHuman3371624 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3371624
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 61 customers so far
Similar issue to 592603 others
0 customers following this


GetHuman3371624 started working on this issue
Aug 5th, 2019 3:28pm

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