Want to run ads campaign but can't link my instagram account to facebook page

GetHuman-stomcee's Recover Disabled Account issue with Facebook from July 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-stomcee's own words
I was trying to link my instagram account to facebook page, to run ads across platforms ... Hi, my most recent boosted post on Facebook and Instagram did not get enough traction although it was a test ad. So I have set some fund aside to generate leads by running three months campaign with a facebook marketing agency in Texas.**Unfortunately, my instagram account has been disabled and I am not sure why. I think this is a mistake because I have spent countless days building the page with engaging contents as I look forward to start running ads for my start-up business, and now it has been taken for no reason.**I have tried contacting multiple times, but never received any response and my account (@discoverconsultancy – https:**instagram.com*discoverconsultancy) is still not activated. If you check, you will see I did nothing wrong.**Please restore my account so that I can start the campaign. Thank you.
This was frustrating because I couldn't login to my instagram account that I have been building for the past * months
The Facebook team could make this right by reviewing my appeal and accept my document to proof ownership of the Instagram business account that has been disabled
I have been a facebook user since **** and haven't experienced this issue but have heard many people talk about it. However, I did not receive any prior warning to the taking down of my instagram account – which is very bad
I have filled the appeal form on Instagram help center severally and sent requested documents and photos without any success
How GetHuman-stomcee fixed the problem
I contacted Instagram support team by filling the appeal form with different email addresses. Since it's a business account, I uploaded one of the required documents.**I wrote to several facebook*instagram related accounts both on Facebook and Instagram via DM and Inbox explaining that my account is a business account.**For them to take your appeal seriously, I ensured that I included the keyword "ads". In my case, I explained that I have hired a marketing agency in Texas that will run a ** day campaign for my startup business and that all the campaign materials are ready but my Instagram account which has been disabled is delaying the agency from working. I guess that's a trick to use but I can not exactly say which worked.**What's important is that, my account was restored after **hrs!
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Recover Disabled Account issue
Reported by GetHuman-stomcee
Jul 25th, 2019 - 2 years ago
GetHuman-stomcee shared how to fix
Seen by 7 customers so far
Similar issue to 572868 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-stomcee started working on this issue
Jul 25th, 2019 1:49am
GetHuman-stomcee indicated the issue is not fixed yet.
Jul 25th, 2019 9:19am
GetHuman-stomcee indicated the issue is not fixed yet.
Jul 25th, 2019 9:32am
GetHuman-stomcee confirmed the issue is fixed. Hooray!
Jul 26th, 2019 9:47am

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