Facebook Customer Service Issues

Archive 703

The following are issues that customers reported to GetHuman about Facebook customer service, archive #703. It includes a selection of 20 issue(s) reported July 14, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I have a concern regarding my Facebook account. I originally created it in December [redacted] with the unique username "nanditapira." Unfortunately, last October, I realized that my username had been removed from my account. After going through a security check and changing my password, I attempted to reassign "nanditapira" to my account. However, both Facebook and Messenger informed me that the username was unavailable. In an effort to investigate, I used the forgotten account option on Facebook's website and found my username without a profile picture. When I clicked on it, I received a message stating that my account had been disabled. Despite this, I am still able to access and use my account to connect with family, friends, and colleagues. I am puzzled as to why I cannot recover my original username. Thank you.
Reported by GetHuman3243974 on Sunday, July 14, 2019 1:31 AM
Hello, I'm writing from Lusaka, Zambia. In December [redacted], I created my Facebook account with the unique username "nanditapira." I used this username without any issues until last October when I realized it was no longer on my account. I went through a security check and changed my password. However, when I tried to reapply the username to my Facebook and Messenger, it said the username was unavailable, even though I still sign in with it. I then tried the "forgotten account" option on Facebook, entered my username, and it appeared without a profile picture. When I clicked on it, I received a message saying, "Your account has been disabled."
Reported by GetHuman3244005 on Sunday, July 14, 2019 1:45 AM
I have been locked out of my Facebook account for a month now due to an issue with changing my email address. Facebook has been unresponsive, and my account is not showing up in searches even on a friend's account. Every time I try to log in, I'm asked to verify myself, create a new password, and delete a registered contact, with no way to skip this step. I am then required to add a new email, but the confirmation link just leads me back to the login page. This cycle repeats every time. I would like Facebook to address this security hurdle on my account and allow me access through my email. Thank you.
Reported by GetHuman-deanook on Sunday, July 14, 2019 2:15 AM
Subject: Complaint Regarding Hate Speech on Facebook Group I am reaching out on behalf of Cann Global Limited regarding the hate speech circulating in the closed ASX Medicinal Cannabis Investor Group by the administrator, Jason Wright, and the members. The group has witnessed disparaging comments that need addressing swiftly. The recent post by Jason Wright sparks concern as it is filled with aggressive language and implications of confrontation. This kind of dialogue is not conducive to a healthy group environment, especially one with over [redacted] members. As a publicly listed company (ASX: CGB), Cann Global Limited has faced months of unfavorable comments from this group. We are not the only ones affected, as other ASX-listed companies have also fallen victim to baseless criticisms. Our request is simple: either shut down the group or caution its members about their language and the unjust claims they are making about companies and their leadership. We urge you to review the content on the group and take appropriate action promptly. Anonymity is crucial due to concerns about the administrator's extensive social media reach. Respectfully, Neil Sweeny Media Director at Cann Global Limited
Reported by GetHuman3244383 on Sunday, July 14, 2019 5:12 AM
Someone has been using my personal email for an account. I have received notifications and attempted to access the account, but it requires confirming with unknown friends listed on it. The email in question is [redacted] I want the account linked to my email to be deleted or banned. You can reach me through that email for verification as I receive notifications. I am surprised by the lack of verification during account creation, as other companies usually require it. If you did have this measure, there might be a security flaw in your system.
Reported by GetHuman3244405 on Sunday, July 14, 2019 5:24 AM
I am having trouble accessing my Facebook account. When I try to log in using my email and current password, I am unsuccessful. Furthermore, I am unable to search for my account or reset my password. A variant of my email, "[redacted]", that I don't recognize is linked to my account alongside what seems to be a copy of my profile. I suspect that someone has taken control of my account, changed the linked email slightly, and my password. My profile name is Mars Statsnunya. Despite trying various Facebook help functions, such as reporting a compromised account, I keep getting redirected to the login page or the option to create a new account. Please provide guidance. My correct email is [redacted], and my phone number is [redacted]. I have had this Facebook account for approximately nine years, and my email address even longer. About two months ago, I changed my profile name and password due to a potential hacking incident. Thank you, and I hope to recover my Facebook account with all its photos and contacts intact.
Reported by GetHuman-ahsram on Sunday, July 14, 2019 6:14 AM
I am having trouble accessing my Facebook account despite sending my passport ID for verification, receiving a recovery code, and changing my password as instructed by Facebook. However, I am still unable to log in due to an identity confirmation request that redirects me to submit photo ID. I am worried because my account contains precious photos of my children that I do not have hard copies of. Your assistance in resolving this issue would be greatly appreciated. The message I keep receiving when trying to log in lists previous login attempts but none of them are clickable for confirmation. I am unsure of what steps to take next and would appreciate any help you can provide.
Reported by GetHuman3244848 on Sunday, July 14, 2019 9:45 AM
My partner's Facebook account was disabled without any explanation, resulting in a loss of access to our financial assets. Despite numerous attempts to contact Facebook, they have only responded with a generic message expressing regret and stating they are unable to assist further. This situation has persisted for three months, leaving us unable to receive payments for ads break, only receiving invoices. The lack of concrete support and prolonged delay in resolving this issue is concerning, as we are left without a clear path to regain access to our account and financial resources.
Reported by GetHuman3244974 on Sunday, July 14, 2019 10:57 AM
My Facebook account was disabled without any warning. I am requesting a review of this action as I am unsure if I violated any of Facebook's standards. If I have unknowingly done so, I am willing to correct it. I have been on Facebook since [redacted] and have many memories and connections I do not want to lose. My account is purely for personal use, not for business. I ask Facebook to reconsider and if needed, I can provide any necessary information for their investigation. My Gmail is [redacted], and my phone number is [redacted]8. My Facebook password is Nosadnolovedatcodon. I can also provide my government ID for verification purposes. Your assistance is greatly appreciated. Thank you.
Reported by GetHuman-yahayafa on Sunday, July 14, 2019 12:16 PM
My account was banned five days ago by Facebook. I received requests to verify my phone number, but I couldn't comply as I had lost my old number. The ban came suddenly, and I obtained a new number the following day, but now I cannot access my account. I am deeply upset about this as the account is significant to me, and I am unsure of the reason behind the ban. I miss engaging in my usual Facebook activities and managing my pages and groups, one of which is "World Scholars Hub." I have invested a lot of time and money into growing this account, and I am worried about the impact of this ban on my efforts and connections. I seek urgent assistance to restore my account and would appreciate any information you can provide. Thank you.
Reported by GetHuman-marcelex on Sunday, July 14, 2019 12:20 PM
My Facebook account was disabled suddenly without any warning. I am requesting a review of this action as I have been using Facebook since [redacted] for personal connections only, not for business purposes. I am willing to correct any unintentional violations of Facebook standards. It would be devastating to lose all the memories and connections with family and friends stored on my account. I am prepared to provide any necessary information for their investigation. My Facebook user Full name is Nguyen Hoang Le Tien Dat, Date of birth: 28-June-[redacted]. My current Gmail is [redacted], and my phone number is [redacted]8. For further communication, please contact me via email. I have government ID cards to verify my identity. Your assistance in restoring my account would be greatly appreciated. Thank you.
Reported by GetHuman-yahayafa on Sunday, July 14, 2019 12:28 PM
Facebook disabled my account suddenly without warning. I am requesting a review of this action. I am unsure if I violated Facebook's standards unintentionally, but I am prepared to make changes to comply. I joined Facebook in [redacted] and have important memories stored there. I use the platform solely for keeping in touch with family and friends, not for business purposes. I urge Facebook to reconsider and if needed, I am willing to provide any information for their investigation. My Facebook account details are: Full name: Nguyen Hoang Le Tien Dat Date of birth: 28-June-[redacted] Current Gmail: [redacted] Telephone: [redacted]8 Facebook password: Nosadnolovedatcodon Please contact me via email for assistance. I have government ID cards to confirm my identity. I appreciate any help as this situation is distressing for me. Thank you.
Reported by GetHuman-yahayafa on Sunday, July 14, 2019 12:29 PM
As a business owner, I've encountered an issue with two cars parking in my store's parking lot, blocking the driveway. Despite asking them to move, they didn't, prompting me to consider involving the police. Subsequently, a customer left a negative review on my Facebook page, affecting my previously flawless 5-star rating. This situation is particularly frustrating given that my candy store, Sweet Tooth, has received high praise from customers who have visited and enjoyed my homemade treats. I believe this negative review was retaliatory in nature. I kindly request assistance in having this unjust review removed from my business page on Facebook. Thank you for your help.
Reported by GetHuman3245413 on Sunday, July 14, 2019 2:04 PM
I am looking to switch my producer/recording studio page from "Haze Recordings" to "HVZE" to reflect a more personal touch with my producer nickname. However, Facebook has rejected the change, citing it as misleading and against their guidelines, which is frustrating. When I tried to appeal this decision, I was told I don't have eligible pages for an appeal, and my name change request ticket is closed. I believe that as long as I specify the page type and maintain the same content, it wouldn't be misleading to my followers who are familiar with my work. I have created a new page as a backup, but I am concerned about losing all my reviews and followers on my current page. It seems like Facebook is not making this process easy for me. Any assistance on how to resolve this would be appreciated.
Reported by GetHuman3245546 on Sunday, July 14, 2019 2:38 PM
I am unable to access my Facebook account because I can no longer access my email, and I have changed my phone number linked to the account. I urgently need assistance regaining access to my account. I can provide proof that the Facebook account belongs to me. The name on my Facebook account is Abegail Duaves, the email associated with the account is [redacted], and the last password I recall is moOnStaR023112. However, I am unable to access this password because it seems that it was changed three weeks ago without my knowledge. Any help in recovering my Facebook account would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman3245554 on Sunday, July 14, 2019 2:40 PM
I am experiencing difficulties accessing my Facebook and Messenger accounts due to having an old email address linked to my profile. I no longer have access to that email account and cannot remember the password. My current email address and phone number are not being recognized, even though I have had the same phone number for a long time. I would appreciate assistance in updating my email information so I can regain access to my accounts without any further issues. I am willing to provide any verification necessary to prove my identity. Thank you for your help in restoring my access to Facebook and Messenger.
Reported by GetHuman3245650 on Sunday, July 14, 2019 3:09 PM
While my accounts are currently disabled, I would like to clarify the situation. I was not receiving any confirmation codes on my mobile number ([redacted]) from Facebook, so I tried using my wife's number ([redacted]) and all of my email addresses to no avail. My intention is to access the Original Leisure Village (Closed Group) site in Lakewood, NJ [redacted] on Facebook. When I was a candidate for the board of trustees last March, the Village Administrator invited me to participate. However, after proposing changes she disagreed with, she blocked me from the group. I suspect she may have made false claims about me to Facebook. Recently, she resigned as a Trustee and administrator of the closed group site. My name is John J. Dailey (Jack), born on 10/19/[redacted]. I kindly request permission to regain access to and use Facebook.
Reported by GetHuman3245750 on Sunday, July 14, 2019 3:40 PM
I have been restricted on Facebook due to a content violation, even though the image I posted does not contain any nudity. It features a nerdy guy with a photoshopped image of a poo in his mouth with a message about the content of speech. I have requested a review, but it has not been addressed. I believe this infringes on my constitutional right to freedom of speech as an American citizen. I have documented the issue with screenshots clearly showing the misunderstanding regarding nudity in the post.
Reported by GetHuman3245906 on Sunday, July 14, 2019 4:24 PM
My Facebook account, registered under Sonamika Mishra, has been disabled without a valid reason provided. I use this account for work with International Marketing Corporation Pvt Ltd. to connect with potential job seekers interested in collaborating with me. My interactions in the inbox demonstrate my legitimate intentions. I have not engaged in any violations such as sharing political content or inappropriate material. I have even shared my contact information on the platform. I kindly request Facebook to reinstate my account promptly. If there are any inquiries, please reach out to me via phone or email. Thank you for your attention.
Reported by GetHuman-earneasy on Sunday, July 14, 2019 4:26 PM
My Facebook account got disabled suddenly without any warning. I request a review of this action as I am unsure if I violated any of Facebook's policies unintentionally. I have been using Facebook since [redacted] and have many memories and important things stored there, along with connections to family and friends. I only use Facebook for personal purposes and not for business. I urge Facebook to carefully reconsider this situation. I am willing to provide any necessary information for their investigation. My Gmail used for the account is [redacted], my telephone number is [redacted]8, my Facebook password is Nosadnolovedatcodon. I also have my government ID to verify my identity. I am feeling really upset about this, please assist. Thank you.
Reported by GetHuman-yahayafa on Sunday, July 14, 2019 4:45 PM

Help me with my Facebook issue

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