I logged on to my Facebook a ccount on my phone at work today and when I tried to log o...

GetHuman-mabelt's Recover Disabled Account issue with Facebook from July 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-mabelt's own words
I logged on to my Facebook a ccount on my phone at work today and when I tried to log on at home tonight it came up with a message that said that they noticed suspicious activity on my account and had it disabled. They then sent a code to my phone and when I put the code in it said to send a picture so they could compare and make sure it was me. Of course customer service is closed and I can’t reach anyone. Now it just says they are comparing the photo I sent with my account.

GetHuman-mabelt did not yet indicate what Facebook should do to make this right.

How GetHuman-mabelt fixed the problem
Facebook sent me a message about disabling my account. I replied to them and they sent me a number via text to enter as proof it was my account. They then asked me to send a picture of myself to verify again it was mine. Two days later they finally restored my account to active. This all happened on a Friday afternoon so their customer service was very slow to respond. I did not get my account reactivated until Sunday.
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Facebook

Recover Disabled Account issue
Reported by GetHuman-mabelt
Jul 13th, 2019 - 2 years ago
Not resolved
GetHuman-mabelt shared how to fix
Seen by 8 customers so far
Similar issue to 555330 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-mabelt started working on this issue
Jul 13th, 2019 3:05am
GetHuman-mabelt indicated the issue is not fixed yet.
Jul 13th, 2019 4:55pm
GetHuman-mabelt indicated the issue is not fixed yet.
Jul 14th, 2019 9:51pm
GetHuman-mabelt confirmed the issue is fixed. Hooray!
Jul 19th, 2019 12:16am
GetHuman-mabelt confirmed the issue is fixed. Hooray!
Jul 21st, 2019 2:14am
GetHuman-mabelt indicated the issue is not fixed yet.
Jul 28th, 2019 12:31pm