Facebook Customer Service Issues

My 81-year-old mother's account is not disabled; it's just not opening from her home screen correctly. Despite having two accounts, she can only access the one with no content. I set up her account and have all the necessary information but can't seem to fix it remotely. She is struggling with the new technology but enjoys using Facebook. I need help restoring her original profile or deleting the duplicate one without leaving her without access. Additionally, she needs assistance with changing her password. The store personnel have been unhelpful, and I'm unsure if they caused the issue. Any suggestions on how to resolve this would be appreciated.

I'm having trouble accessing my Facebook account. I've verified my comments and friends, but now it's asking me to log in from a computer far from my location. The other option is to ask three friends, which seems like a hassle. Security is starting to feel like insecurity, and I'm concerned. I don't think anyone else has accessed my account from a different computer. Please assist with this issue.

Hello, I would like to regain access to my old Facebook account. I originally thought it was hacked on July 10th, [redacted], but now I believe it may not have been. I attempted to reset my password that evening and ended up losing access to my entire account. I find this situation frustrating as I didn't expect to lose my account just by resetting the password. I unintentionally created a new account in the process, but I do not want this new account. I urgently need my old account restored to its state prior to July 9th, [redacted]. I'm quite upset about this situation and would appreciate it if you could address this issue promptly to prevent others from facing similar problems. Thank you for your assistance. Iris B.

I am seeking information regarding the Facebook Messenger and WhatsApp microphone potentially recording in the background. I require any data available as evidence for a criminal case involving an incident of assault. The night of the assault, if the microphone captured any interactions where I told the perpetrator to stop and their response, it could be critical for preventing future incidents and aiding the ongoing police investigation. I am solely interested in obtaining the data from that specific evening to support the police inquiry without implicating Facebook or its affiliates unless necessary. I acknowledge that the apps may not always record audio but kindly ask to verify if any recordings exist, even if encrypted, for this particular instance. Your cooperation on this matter would be immensely valuable, and I am grateful for your assistance. Thank you for your attention to this urgent matter. Best regards, Nicola V. (Spinnup/Universal Music Group - Ambassador)

Facebook repeatedly disables my account. I legally changed my name from Therese Mary (Terrie) Hollingworth to Mati Hollins, choosing "Mati" as a fusion of Mary and Terrie, and shortening "Hollingworth" to "Hollins." After enduring numerous hardships for the past 14 months, including a forced retirement from the USDA Forest Service after three decades of hard work, I am now 62 years old. I have distanced myself from my past and aim to start anew for my remaining years. Unfortunately, handling Google and other companies that align with Google and Facebook's unhelpful business approaches proves challenging. Both Google and Facebook lack transparency and accessibility, leaving individuals like me to navigate unjust actions alone. Despite living a blameless life, I struggle with Facebook's actions. It's disheartening how these unethical corporations impact people's lives. As a humble older woman with only three friends aware of my name change to Mati, I find myself in this distressing situation once again.

I have sent numerous emails to customer support but have not received a response. A few years ago, I created a Facebook account for online gaming, which has since been hacked. The hacker changed the login details, including the email and password. The confirmation email for these changes was sent to my [redacted] email, but the link to undo the changes has expired. This has left me locked out of my account, and the hacker now has access to my gaming accounts. The Facebook account name is Shopno Aown, and my [redacted] email has been removed from the account. I am unable to regain access. Please assist me in recovering the account or permanently deleting it to prevent unauthorized access to my online gaming accounts.

My fiancé, Michael Janke, had his Facebook account suspended for impersonation mistakenly. He has submitted the required IDs and followed all the necessary steps but we have not received any updates or communication regarding the issue. His account holds lifelong contacts, hobbies, and cherished memories that are not saved elsewhere. Your assistance in rectifying this matter would be greatly appreciated.

Hello, I am encountering a serious problem trying to log back into my Instagram account. The problem arose when I logged into my account (@mawra_mahiraedits) on a browser, which was then flagged by Instagram as a "Suspicious Log In Attempt." This triggered a code being sent to the email associated with my Instagram account. Unfortunately, I did not provide a phone number for this account. The issue lies with the fact that I did not verify the account initially, and the email address I used was not valid. I did not realize that omitting a valid email address could jeopardize my access to the account. I did link my Instagram account to my Twitter account, which has my authentic email address. This email address is valid. I can confirm that this account belongs to me and can provide the password and any necessary information. The oversight was not including a valid email address. Many are claiming that I have permanently lost access to my account, but I believe Instagram has the capability to assist in regaining access. I am prepared to answer any security questions regarding my account. Please assist me in resolving this issue. I eagerly await your response and sincerely hope for your assistance. Thank you.

I am in a troubling situation as someone has created a fake Facebook account using my photo and is pretending to be me. This incident is causing me immense distress and leading me towards feeling depressed. I do not know the identity of this individual, but they are adding people I know on social media. This situation is particularly difficult for me as a female, and I am struggling to cope with the stress it is causing. Revealing this situation to my parents would be extremely shameful and worrying for me. It is my earnest request for assistance in having the fake account, under the name Aditi Das with the birth date 11 July [redacted], removed to resolve this distressing matter. Your help in this regard would be greatly appreciated.

Hello Facebook Support, I can be reached at diana/[redacted] It appears my account has been compromised. I have noticed a suspicious message being sent through my Facebook Messenger. It discusses the Trusted Alliance Foundation and a support program for workers and retirees in Simcoe County to assist with various financial burdens such as medical bills, loans, and mortgages. One version was sent to me and a different one to a friend. I request your assistance in resolving this issue. Thank you.

My ex-husband, Timothy Michael Adkins, created a fake account under the name Matt Matthews (Delta Dawn Legg) and is posting concerning content and sending friend requests. The username used was tandl4v1. I need help identifying the email associated with this account as it was not created by me. My family and friends have reported this account for impersonation. I am taking this matter to the police as it involves fraud and slander. Timothy Michael Adkins resides at [redacted] Deanne Drive, Beaufort, SC [redacted], and can be reached at [redacted] or [redacted].

I have been away from social media for more than 2 years and am only now returning. Due to this, Facebook is requiring me to confirm my identity before I can log in. I received an email today confirming the ID I uploaded and providing a link to complete the recovery process. Unfortunately, the link does not work. I also tried logging in with the password provided in the email, but it keeps saying it is incorrect. I am unable to reach Facebook customer service directly, so I am seeking assistance here. I am unable to use the trusted contacts method as I can only communicate with them through messenger, which I can't access without first logging into Facebook. Thank you for any guidance you can provide.

While using the Facebook app, I received a notification about my session timing out. I tried to log back in but got a message saying my email wasn't linked to an active account. Concerned, I had my dad and girlfriend search for my account, but it didn't show up. After more than a decade, my account has disappeared along with valuable content. I'm hoping to have my account reinstated and all my content recovered. The email associated with the account is [redacted], which I can still access. The name on the Facebook account is Taylor Heck. Thank you for your assistance.

As a Combat Veteran, I strongly believe that music has been instrumental in saving my life. While I battle severe depression and undergo necessary medication, the profound healing power of music's melodies is truly irreplaceable. On "My Story," I share songs for listening purposes only, ensuring that I do not profit in any way from the artists' music shared. Unfortunately, Facebook has displayed discriminatory behavior towards me. As I browse the platform, it's evident that individuals of other ethnicities are permitted to post entire songs, while I face restrictions. This situation is undeniably biased. I intend to reach out to my congressman to initiate an investigation into the potential ethnic-based discrepancies in what Facebook allows its members to share. Best regards, Morris G.

I encountered an issue with my Facebook account. After receiving a notification that it would be reactivated, I logged in only to be immediately logged off again, stating it had been disabled once more. Subsequently, every attempt at creating a new account led to being logged out and disabled. I am unsure if this implies a permanent ban from Facebook. I am left in the dark as there was no explanation provided as to why my accounts are disabled, the duration of any ban, or whether it is permanent. The troubles began around July 3rd, and since then, approximately 8 new accounts have met the same fate. Despite trying to reach out via email for clarification, I have not received a response. I seek clarity on the reason for the ban, mainly questioning if it is permanent. If not, I would like to know the waiting period before creating a new account. Is there a method to discern the ban duration or if it is indeed permanent?

I recently had my account disabled on Facebook without any explanation after being accepted with all my information verified. I've tried various methods to resolve the issue like changing passwords and logging in with my email instead of my phone number, but nothing has worked. The customer service experience has been extremely frustrating with no real support available. It's disappointing to encounter such poor service on a platform that many rely on. I hope Facebook can improve its customer service and provide better assistance to users facing similar problems.

I recently got blocked by Facebook for sharing a post about violence. I shared it because I felt sorry for the baby who was abused. I've used Facebook since [redacted] and have seen many divisive posts that were not blocked before. I wish Facebook had warned me before blocking me, so I could have removed the post. If more people got warnings, they might reconsider posting such content. I'm disappointed with Facebook's actions and plan to delete my account because it seems to support divisive posts over those meant for awareness. Goodbye, Facebook.

I had trouble with my password "boobooprettykittygirl" and reset my account via my email [redacted] While in my Facebook settings, I somehow locked myself out again. I attempted to receive a verification code via text at my new phone number [redacted] but was unsuccessful due to my phone change. I tried to input the verification code sent to my email [redacted], but it didn't allow me to sign in. Despite requesting a new code, I kept receiving the same one. Trying multiple times led to a message saying I tried too often. Today, I faced the same issue. Another email [redacted] is associated with my account, but it should be my Gmail, not Yahoo. I created a new account on 7-12-[redacted], but I'd prefer access to my original account.

A while ago, I created a Facebook page for my e-commerce store, Noh Mercy Clothing. I had planned on using Facebook ads to help grow my business. Unfortunately, my account got disabled, and I'm unable to create a new account because my phone number is linked to the disabled one. After some investigation, I realized I may have forgotten to change my profile name back to my personal name from Noh Mercy Clothing. My account is new, and I had already invested in a few ads for my page. I am looking to recover my current account or create a new one. However, I can't reuse my phone number. Access to Facebook's advertising programs is crucial for my e-commerce store's success. I would appreciate any additional information or solutions to this issue. I am eager to start running ads on Facebook and Instagram for my store. Thank you, Josh.

This morning, it seems my account has been hacked. I am unable to log in using my phone number as usual. The system says it doesn't match any account on file, even though I've had the same number on my account for over a decade. It's as if my account information has vanished, yet my account appears active. When I tried the "forgot password" option, it sent an email to my old email address, despite me updating it years ago. I'm uncertain how to reclaim my account but I really want access to it. This account holds precious pictures of my daughter, my fiancé, and me. Losing those memories would be heartbreaking. I created a new account in hopes of reaching out, but I couldn't find adequate support on Facebook's website. I'm unsure how to proceed; any guidance would be greatly appreciated. Thank you.