Facebook Customer Service Issues

Archive 702

The following are issues that customers reported to GetHuman about Facebook customer service, archive #702. It includes a selection of 20 issue(s) reported July 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing some issues with my Facebook page as there are no administrators. I am the founder of the page "Real Madrid CF Balkan fans" (www.facebook.com/madridbalkan), created on May 25, [redacted]. I had a moderator who eventually requested to become the main admin to add more moderators. I agreed, but later he removed me as admin promising to give it back whenever I wanted to work on the page. Unfortunately, his profile got blocked due to having only a first name. His name is Brane. I would appreciate if you could check the page archives to verify the situation and restore my main admin access. I have dedicated a lot of time and effort to this page and I am eager to continue working on it. Thank you for your attention and support. Best regards.
Reported by GetHuman3238193 on शुक्रवार, १२ जुलाई २०१९, शाम ७:३३ बजे
I have been logged out of Facebook unexpectedly and struggled to regain access. After attempting to reset my password, I encountered problems due to an inactive email address linked to the account. Following Facebook's guidelines, I was asked to provide my driver's license for verification, which was successful. However, upon trying to reset the password with the new email, I faced an error message stating "Too many code attempts, try again later" when clicking the provided link. Despite deleting cookies and trying the process again, I am still stuck at this stage and unable to access my account. Any assistance would be greatly appreciated.
Reported by GetHuman-sara_fet on शुक्रवार, १२ जुलाई २०१९, शाम ७:४९ बजे
I recently found out I won some money, but things started getting suspicious when the person handling my winnings asked for more deposits. Now, my email and password have been changed without my knowledge, and I can't access my Facebook account where I have all my memories and pictures. I'm worried this whole situation might be a scam. Can someone please assist me in recovering my account and advising on the legitimacy of my winnings? Thank you. - N. V.
Reported by GetHuman-vnaomi on शुक्रवार, १२ जुलाई २०१९, शाम ७:५१ बजे
Hello, I wanted to report that on 12.07.19, I lost access to my Facebook account. I received an email around 9 AM regarding suspicious login activities. However, I couldn't respond to it immediately, and later in the day, I found myself logged out of both Facebook and Messenger apps. When I tried to log back in, I realized the password had been changed. At 6:40 PM (GMT +2:00), I received two emails from Facebook but they were in a foreign language. I attempted to recover my account through Facebook's help center by submitting my ID, but unfortunately, this feature was not working properly. Since I don't have access to the phone number linked to my account or any trusted contacts, I can't reset my password as the hacker changed the email address associated with my Facebook. I am eager to regain access to my Facebook account. My email is [redacted] I can provide my ID if necessary. Best regards, Kevin P.
Reported by GetHuman3238358 on शुक्रवार, १२ जुलाई २०१९, रात ८:०३ बजे
Hello, my name is Mark L. Today, my fiancée's Facebook account was hacked by someone Arabic. Our son's and children's pictures, along with our personal and work-related details, are on the account. Upon inspection, you can see that all mutual friends are English, and the pictures with friends and locations match our profile. The hacker even attempted a video chat on Facebook Messenger, where I have evidence showing it's a male individual making inappropriate gestures, despite the profile suggesting a female. Since we have work-related information on the account, there's a risk of identity theft and fraud. I urgently need assistance or a contact number to resolve this issue. Otherwise, I will have to pursue legal action against Facebook for breaching our confidentiality rights. We can provide identification proof, and I am the person featured in the photos on her compromised account. The account in question belongs to Emily Jean Coulcher. Thank you.
Reported by GetHuman-mslcarp on शुक्रवार, १२ जुलाई २०१९, रात १०:४० बजे
I was using Facebook on my Android when I got logged out, and now I can't log back in. All the password reset links and codes they sent to my registered email aren't working. I tried to recover my account by submitting my ID and answering security questions, but the link they sent was invalid. After verifying my friends' pictures, the link to recover was also not working. Now, the codes are going to an unknown email, and I can't access my account with the registered email. I really need help to regain access to my Facebook account!
Reported by GetHuman3239148 on शुक्रवार, १२ जुलाई २०१९, रात ११:०३ बजे
Dear Sir, I am Maria Cecelia Endaya, and my Facebook username is [redacted] with the password Menchie123. My Facebook page "glowglutha boomshine" has been used for my online business since [redacted], and I have many customers there. I am unable to log in because it is requesting a security code sent to old phone numbers that I no longer use: +[redacted] [redacted] and +[redacted]6, or my old email [redacted] I accessed my Facebook on multiple devices (Mac laptop, iPhone 8 Plus, iPhone 6) on the evening of July 8, [redacted], while residing in Salmiya, Kuwait. It is crucial for me to regain access to my account as the mobile numbers linked to it are no longer active. I recently updated my mobile security, but the lost SIM card is hindering my ability to receive the code. Please assist me in recovering my account, as my Facebook page is of great importance to my business.
Reported by GetHuman3239434 on शनिवार, १३ जुलाई २०१९, रात १२:२८ बजे
There is a Facebook account under the name Tabatha Ezzell being used by someone else for scamming purposes, possibly for a terrorist group in Africa. The email associated with the scammer is [redacted] The location provided, Easton Illinois, and phone number [redacted] are fake. The real Tabatha Ezzell resides in Goldsboro, NC, at [redacted] Forest Knolls Rd and can be reached at [redacted]. It would be beneficial for Facebook to have a reporting feature for scammers and terrorists to safeguard our communities. Unfortunately, I couldn't report the profile as my computer is not working correctly currently. I have blocked this individual on Messenger and am concerned about the people they might have already deceived.
Reported by GetHuman3239638 on शनिवार, १३ जुलाई २०१९, रात १:३७ बजे
Hello, I'd like to report a concerning incident involving a Facebook account under the name of Heashan Manathunga. The individual in question posted hurtful content that led to others making fun of a person who suffers from severe anxiety and depression. This victim, identified as Shakya, recently joined their band as a drummer, only to be dismissed after two gigs under unfair circumstances. Despite personal challenges, Shakya tries his best to pursue his passion, facing obstacles due to financial constraints and limited resources. The band leader, Heashan, exacerbated the situation by mocking Shakya's efforts publicly, further impacting his mental health. Such cyberbullying on Facebook must not be tolerated, especially when targeting vulnerable individuals. I urge Facebook to acknowledge the platform's role in enabling such behavior and take appropriate action to prevent further harm. It is essential to protect those facing difficulties from unwarranted attacks like the one experienced by Shakya.
Reported by GetHuman-nemferna on शनिवार, १३ जुलाई २०१९, रात २:४५ बजे
Today, I accessed my Facebook account on my phone at work. However, when I attempted to log in at home later, I received a message stating that suspicious activity was detected, and my account was disabled. They requested a code, which I entered, followed by a request to send a photo for verification. Unfortunately, customer service is unavailable now, leaving me unable to contact anyone. Currently, the message indicates that they are in the process of comparing the photo I submitted with my account.
Reported by GetHuman-mabelt on शनिवार, १३ जुलाई २०१९, रात ३:०५ बजे
I recently updated my Facebook account, and when I tried to log in, it stated that my password was a previous one. After using the code sent to my phone, I ended up logged into someone else's account - the previous owner of my phone number. I am unable to remember the email address linked to my account as it differs from my current phone number. In the past, Facebook would send pictures of friends for verification, and that method worked for me. I am frustrated by the current situation and need help regaining access to my profile.
Reported by GetHuman3240235 on शनिवार, १३ जुलाई २०१९, सुबह ५:४५ बजे
Dear Facebook Team, I have been a loyal user of your products for the past 10 years. Recently, my iPhone 8 plus, which I use to access my Facebook account, has been experiencing technical issues. While I await repairs, I have purchased an iPhone XR. Unfortunately, I have forgotten my Facebook account password, and to make matters worse, my recovery email and phone number are no longer valid. My current phone number is [redacted], and my current email address is [redacted]. I urgently seek your assistance in resetting my password so I can regain access to my account. Without it, I am facing difficulties in both personal and professional communication. Please reach out to me for any necessary verification or further information. Thank you, Jhumpa B. India
Reported by GetHuman3240664 on शनिवार, १३ जुलाई २०१९, सुबह ९:०४ बजे
Facebook is causing us significant issues with our accounts. The confirmation codes they send are not recognized by the system, leading to our profiles being repeatedly destroyed. We have purchased over 30 numbers, resulting in losses of over [redacted] euros as all the profiles are eliminated within minutes. This has caused us to lose valuable data, including family photos and albums of our 12,[redacted] members. We take this seriously as it impacts our humoristic group and six administrators, including N.W., N.W., D.B.F., S.S., and others. We feel unjustly treated and are considering legal action to address these problems.
Reported by GetHuman-wosnoel on शनिवार, १३ जुलाई २०१९, दोपहर ११:२६ बजे
On my birthday, July 10, [redacted], I received a call claiming to be from Facebook, offering a N5000.00 voucher. I was asked to repeat a code sent to my registered phone, which led to my account being compromised. The fraudsters changed my contact information and began soliciting investments from my contacts, posing as me. The account name is Yomi Olubajo Olisa. They are using my identity for their schemes. I am seeking help to either recover or close the account. I am willing to provide my IDs for verification. Your assistance is greatly appreciated.
Reported by GetHuman-yomiolub on शनिवार, १३ जुलाई २०१९, दोपहर १२:४१ बजे
Hello Facebook Advertising Department, I have been continually attempting to address an issue we're facing with our advertising account being banned, receiving only the feedback of not complying with guidelines. Despite this, we have noticed identical ads to ours in our vicinity on Facebook promoting the same classes using the same language. We have used similar ads for over a year, investing thousands of dollars without issues in the past. Could you please clarify what has changed so we can make necessary adjustments? It is important to note that we do not have any political affiliations, do not promote firearms, and solely offer safety training classes for pistols. Your attention to this matter is greatly appreciated.
Reported by GetHuman-tfiala on शनिवार, १३ जुलाई २०१९, दोपहर २:४३ बजे
I am attempting to set up a business page on Facebook to showcase my artwork without sharing personal information or photos of myself. Facebook has twice requested photos to verify my identity, even though I have no personal photos online. When I submitted drawings as verification, my account was disabled and now they are asking for my ID. I am uncomfortable providing this information, especially with security concerns. I want to post my artwork under my own name without sharing personal details, but Facebook keeps asking for unnecessary information to verify my identity, locking my account in the process. I do not want to provide my ID for a social media account verification. Please unlock my account and stop asking for unnecessary personal information. Kindly respect my privacy and security concerns.
Reported by GetHuman-graycens on शनिवार, १३ जुलाई २०१९, दोपहर ३:१५ बजे
I am a concerned parent and I want to report a profile named Samuel Collins. This person has pictures of my children on their profile even though they don't know them. We have reported the pictures multiple times, but nothing has been done. I reached out to the police, and they advised me to contact Facebook. However, when I report the pictures, I keep receiving a message saying that there is nothing wrong with them. This is frustrating for me and my partner. We are not happy with Facebook's response. We urgently need assistance to remove the pictures of my two children, who are under 16 years old. Facebook's reporting options should be more detailed, but unfortunately, they are not providing appropriate reasons when reporting such issues.
Reported by GetHuman-chloekni on शनिवार, १३ जुलाई २०१९, दोपहर ४:४२ बजे
Hello, I am Ashley, and I am experiencing an issue with my Facebook pixel that is preventing me from running ads. I successfully set up the pixel on my Shopify store, but when I tried to create my first campaign in the Facebook Business Manager, it forced me to create a new pixel instead of linking to the existing one. This has left me unable to proceed with my ads until the correct pixel is connected. I am eager to start my ads once this problem is resolved and ensure the right Facebook pixel is linked. I am willing to share the Facebook pixel ID with you for assistance. I have researched extensively but have not found a solution yet. I appreciate any help you can provide in resolving this issue promptly so I can start running ads soon. Thank you for your time and I hope we can work together to fix this. Ashley
Reported by GetHuman-ashhigbe on शनिवार, १३ जुलाई २०१९, शाम ५:२९ बजे
Hello, my account got disabled because I switched to using my Hindu name instead of my American name due to safety concerns. I am a female who travels between the US and India, and safety is crucial for me. This was not done with any criminal intent. I have created a new account with my real full name and identity, focusing on security. My main concern is retaining access to my business page named Content Marketing International. The new account is registered under Phyllis Kentleton. I have submitted my ID for verification. I hope that Facebook will not disable this new account when they notice the shared friends. I intend to keep activity on my personal page minimal, focusing primarily on business content.
Reported by GetHuman-aadrikaw on शनिवार, १३ जुलाई २०१९, शाम ५:३४ बजे
Hello, my name is Karen Krieger. Formerly, my number was [redacted], but due to past toxic relationships, I've had to change it multiple times. My email addresses were also many over the years, some linked to my real estate jobs until my disability forced me to retire. After an accident in [redacted], I struggled with memory loss, creating and forgetting various accounts. My primary account, with connections to extended family and friends, was flagged and suspended for not being verified as me. I suspect my ex-boyfriend, who gave me the number of his ex-wife, caused this issue. On my current basic account, some old profiles are visible as friends, but one with a headband seems unavailable. I seek assistance in resolving this matter to reconnect with my loved ones. Thank you for any help provided. Karen
Reported by GetHuman3242857 on शनिवार, १३ जुलाई २०१९, शाम ७:१४ बजे

Help me with my Facebook issue

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