Hello!**Today **.**.** I lost access to my Facebook account. I recieved a email at apro...

GetHuman3238358's Recover Hacked Account issue with Facebook from July 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3238358 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3238358's own words
Hello!**Today **.**.** I lost access to my Facebook account. I recieved a email at aproximately *AM about suspicious log in activity but I failed to respond until later that day my account was logged out of Fcebook and messenger mobile app. I tried to log in but I couldn*t log in, because the password was changed. At *:**PM (GMT **:**) I recieved two emails from Facebook, but these were in foreign language.*I tried to recover my account trough Facebook*s help center, by sending my ID, but this option is malfunctioning right now.*I do not have any other options, because I do not have my phone number assigned to my facebook account nor have I any trusted accounts. I cannot reset my password, because the hacker has changed the email adress on my facebook account.*I would like to regain access to my facebook account.*my email is *****@***.com.*If needed I can also send my ID**Best Regards *Kevin Pruus

GetHuman3238358 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3238358
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 555014 others
0 customers following this

Timeline

GetHuman3238358 started working on this issue
Jul 12th, 2019 8:03pm
GetHuman3238358 indicated the issue is not fixed yet.
Jul 13th, 2019 6:30am
GetHuman3238358 indicated the issue is not fixed yet.
Jul 13th, 2019 5:22pm
GetHuman3238358 indicated the issue is not fixed yet.
Jul 13th, 2019 8:19pm
GetHuman3238358 indicated the issue is not fixed yet.
Jul 16th, 2019 7:08am