I think my Facebook account "*****@***.com" is hacked, the password was suddenly change...

GetHuman3225691's customer service issue with Facebook from July 2019

Help with my Facebook issue
Before contacting them, items GetHuman3225691 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3225691's own words
I think my Facebook account "*****@***.com" is hacked, the password was suddenly changed and I can't log in to my account now. I was linking the account with my phone number but now Facebook no longer recognize my phone number as a verified number for my hacked account. I think that may be this was made by the hacker to prevent me from restoring my account again. However I followed all the steps that Facebook help center recommended but I couldn't reset my password. They offered to send me a reset code to my yahoo account which I used ten years ago to create my Facebook account. But I have no longer access to that yahoo account, "*****@***.com".*I also tried the option of entering a new email address or phone number that I can access, therefore Facebook uses this address to send me messages about recovering my account. But it always takes me back to the login page, and I have to restart the whole process again, in vain. I really need your help. So please contact me as soon as you can.

GetHuman3225691 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3225691
Jul 10th, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 552136 others
1 customer following this

Timeline

GetHuman3225691 started working on this issue
Jul 10th, 2019 6:15pm
GetHuman3225691 indicated the issue is not fixed yet.
Jul 11th, 2019 1:30am
GetHuman3225691 shared this issue with your circles on Google+
Jul 11th, 2019 1:31am

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