On March ** **** my ex-husband gained access to my phone and changed my contact email a...

GetHuman3210058's Recover Hacked Account issue with Facebook from July 2019

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Before contacting them, items GetHuman3210058 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3210058's own words
On March ** **** my ex-husband gained access to my phone and changed my contact email and phone number. The email was *****@***.com and he changed it to *****@***.com. I am not sure if I even had it linked to a phone at the time he changed it but I do know he now has his phone number which is ***-***-****. This is the *nd time he has done this the last time it took well over a year to recover my account but I recovered it in November of **** by uploading a copy of my I'd. I have tried using my trusted contacts several times but each time I get the codes it says I tried to many times when I only tried * time. Is there any way I can use my ID to recover my account? The user name is Debbie Bonsant. Any assistance you can give me with this issue would be very much appreciated. **Sincerely *Deborah Lafontaine

GetHuman3210058 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3210058
Jul 8th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 548409 others
0 customers following this

Timeline

GetHuman3210058 started working on this issue
Jul 8th, 2019 2:22am

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