Good afternoon. I have just checked my bank account and found ** euros has been deducte...

GetHuman-foxcatla's Recover Hacked Account issue with Facebook from June 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-foxcatla's own words
Get money back from my hacked credit card. ... Good afternoon. I have just checked my bank account and found ** euros has been deducted from my credit card account. The date is **.**.****, and the deduction says, (FACEBK HEL*DMSTL* Single BS reference: ****-**-**-**.**.**), and it says for (fb.me*ads). As I have never advertised any product on Facebook, can you explain what this is all about please. I did receive a message on facebook saying: Hi! Please visit www.facebook.com*business*resources for support. I did this but could find no help regarding this problem.*Regards Colin.
I've given up, as it was only ** euros. I blocked my credit card and have now received a new one. I've put it down to experience.
The only thing I have done is email facebook. They gave me a url address and said try this. In my opinion the process should be less complicated, because it didn't help me in any way. So like I said I've put down to experience and that's the end of it.
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Facebook

Recover Hacked Account issue
Reported by GetHuman-foxcatla
Jun 23rd, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 531347 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-foxcatla started working on this issue
Jun 23rd, 2019 4:33pm
GetHuman-foxcatla indicated the issue is not fixed yet.
Jun 24th, 2019 6:06am

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