Facebook Customer Service Issues

This morning, someone tried to hack into my Facebook account multiple times, leading me to change my password repeatedly. Thankfully, receiving SMS codes made the process simple. I also added trusted accounts and enabled two-factor authentication while still logged in on my phone. Despite changing the password frequently, I eventually forgot the last one I set. As I attempted to reset it again due to another warning of a login attempt, I faced a new challenge – the verification code was sent only to my email, which I couldn't access because I made it exclusively for Facebook ten years ago and forgot the password. To verify my identity, I uploaded my ID and now await further steps, although I received two SMS notifications of ongoing login attempts probably due to two-factor authentication. Although I tried to log in again, I was unsuccessful, leaving me to report the incident and feeling unsure of what my next steps should be.

Yesterday, on June 22nd, I visited an Apple store and had my phone reset. After this, I tried to log into my Facebook account but realized I didn't remember my password correctly. When trying to reset it, I received the initial code via email but did not get the subsequent code sent via text. Despite multiple attempts on both my phone and laptop, I couldn't access my account. It seems that I reset my password at some point without being notified, and now I'm locked out with no knowledge of the new password. I've exhausted all available options to recover my account. I'm looking for alternative ways, like security questions, to regain access to my Facebook account if the current methods continue to fail.

I recently got logged out of my account and was asked to verify by submitting a photo of myself, which I did. I believe this happened because I had to create multiple Facebook accounts due to my ex-girlfriend hacking and changing my password, causing frequent lockouts. Despite providing the photo, I still can't access my account. It's critical for me to regain access promptly as I need to communicate with buyers, share shipping details, and fulfill orders for items they bought from me today. Additionally, the funds are still held up on Facebook. I urgently need assistance in recovering my account access.

This morning my Facebook account was hacked. The hacker changed the primary email and phone number to a Canadian one I no longer use since I now live in the Netherlands. I've tried various recovery methods and reported the profile with the help of friends. The hacker has altered the name and photo but my pictures are still visible, revealing the difference in appearance. Although I can access my messages, I haven't made any changes to avoid being logged out. The messages are in a different language, and it seems the hacker is gloating about taking over the account. I'm concerned and would like assistance either to regain control of the account or to have it permanently shut down.

As a 75-year-old man, I have faced repeated issues with Facebook's opinions differing from mine, resulting in frequent spells in Facebook jail. Since January 1st, [redacted], I have been banned four times - for 30 days in February, March, April, and June. Despite not contesting previous bans, this time feels unjust. I was recently banned for content from January [redacted], despite subsequent bans. This seems unreasonable to be penalized again for an old offense. Having served time this year, it doesn't seem right to retroactively punish me. I simply ask for fairness and request my account access to be reinstated.

I deactivated my old Facebook account back in 2[redacted], but recently it got reactivated without my permission. When I tried to log in, it said the password was changed yesterday and I need access to my old email, which is now compromised. I'm concerned about potential misuse of the account. How can I regain control or permanently delete it?

I have had my original Facebook account for many years. Unfortunately, on June 20, [redacted], someone else gained access to it, and now I am unable to log in. I have completed the process of securing my account by submitting a photo of my state-issued driver's license. My account is incredibly important to me because it helps me stay connected with my lost cats, whom I have registered on several lost and found sites since [redacted]. As I cannot have children, these cats are like my babies to me. I would appreciate any assistance in resolving this matter as soon as possible. I have always used Facebook responsibly and would never abuse its services. It is distressing to have my account compromised in this way, as it impacts my chances of reuniting with my beloved pets. Those who engage in such actions should face consequences. I sincerely request your help in regaining access to my account. Thank you for your assistance, and may God bless you.

Yesterday morning, while traveling from Stockholm to Lund by train, my Facebook account got hacked. I received an unusual login message but assumed it was due to logging in from a friend's computer the day before. However, later in the day, a friend informed me that my account had been hacked. The hacker changed my profile picture, name, and primary email address. Despite this, I can still access my messages without the hacker's knowledge and have taken screenshots of their conversations. The hacker's account can be found at m.me/fwtub1999, and they are using a Samsung Galaxy J7 Nxt. I have also included the unique key associated with the account. Most of my friends are probably still connected to this account, as I believe he hasn't blocked many of them. Additionally, he seems to have kept most of my pictures on display. I am requesting Facebook to either deactivate the account or help me recover my hacked account.

My former partner has gained access to my Facebook account and altered my password. Unfortunately, I no longer have access to the email or phone number associated with the account. However, I still remember my old password. I am currently using a new device and need assistance in regaining entry into my account. I am willing to verify my identity and can provide details such as the email linked to the account and the original password before it was changed. Please reach out to me at my new Gmail address provided below promptly, as I have precious photos on my Facebook that I cannot risk losing.

I'm Catlin Willey. I created my Facebook account a while back and hadn't updated the email associated with it, which was [redacted] Unfortunately, that email was recycled due to inactivity. Recently, my account was logged out, indicating someone else accessed it. I noticed unusual activity and changed my password. However, I faced the same issue the next day. I can't access the reset code sent to my old email, now owned by someone else, and Facebook doesn't provide other verification options. I'm concerned because this also affects my Messenger with personal information. I urgently need help to recover my account, possibly due to the person who now owns my old email. Please assist me in regaining access, as I value my long-standing Facebook presence.

Hello, I am currently dealing with an issue related to my Facebook account. I maintain an active profile under the name Dan Ferguson, connected to my now inactive email account [redacted] This account is crucial for monitoring industry pages in Western Canada (Novus Biologicals, Sigma Aldrich, Invitrogen). Since completing my Ph.D. three weeks ago, my university email has been deactivated, and I had to return my College of Medicine laptop, which stored my Facebook password. As a result, I cannot access my account. I am seeking guidance on how to recover it as it is beneficial for maintaining a presence in social media, especially within the pharmaceutical field. I hope to resolve this issue without losing access to my personal and business accounts. Thank you for your assistance. Best regards, Dan

Hello, my name is Marian. I am experiencing harassment on Facebook from a woman named Maria Capobianco who has two accounts. She keeps sharing personal information about me even though I have blocked her. She has even sent threatening messages on Messenger. I value my privacy and do not want my personal life exposed on Facebook. I have reported her twice already, but she continues to harass me. She has a history of harassing others, as the police have been called on her before. I am scared every time I check Facebook, afraid of what she might have posted next. Please remove her from the platform to stop this behavior. Thank you for your help!

My account username, Semilumie, has been disabled because I asked my friend to report my account. It was due to being hacked by an unknown person who removed my mobile phone number and changed the email address. This occurred while I was playing PUBG, and my friend noticed someone else using my account. I need your assistance in recovering my account by sending the secure information to my email at [redacted] or my mobile number [redacted]. The previously sent secure details have expired, and I couldn't understand the language well to complete them. Once I regain access, I can reconnect with all my friends to verify my identity. I am willing to provide any necessary information to prove I am the genuine account owner. I appreciate your prompt response to this issue. Thank you.

Hello, I need assistance with accessing a Facebook page named "Tyme Will Tell" that I created for a band I was part of. Unfortunately, after the band disbanded in January, the other member, Todd L., has denied me access and removed my admin privileges. Despite the page being created from my personal account, Todd has taken control and is using it through my linked personal Facebook account. I am requesting support in regaining admin rights to manage the page, including changing the name and revoking Todd's admin access. It's essential that he creates his own page if he wishes to continue with the band's online presence. I am Julian A., with contact details available on the band page. Thank you for your assistance.

Two weeks ago, my Facebook account was hacked. I contacted Facebook and followed their instructions to reset my password. However, after receiving the code and setting a new password, I encountered an issue with Two-Factor Authentication not sending me a code. It seems the hacker enabled it, preventing me from accessing my account. Despite sending my ID photo to Facebook and waiting a week for a response, I only received a generic message with a password reset link that doesn't solve the Two-Factor Authentication problem. I need assistance resetting my account to disable the Two-Factor Authentication and use my new password to login.

Hello, I created my Facebook account back in 2[redacted] with the email "[redacted]" solely for using Facebook. Recently, I discovered an attempted hack on my account, which resulted in it being auto-locked. Thankfully, I was able to recover it by verifying my phone number: +[redacted][redacted]. To prevent further issues, I deactivated my account temporarily and am now trying to regain access. However, I forgot the password to my primary email address and am unable to retrieve it to unlock my Facebook account under the name "Shahzadi Afroza Akhter." I have significant contacts and memories associated with this account that I would hate to lose by creating a new one. I am hoping that Facebook could assist in account recovery through questions about my posts, friends, and activities, and possibly verify my ownership through my alternate email "[redacted]" Any guidance or assistance would be greatly appreciated.

My old account was hacked via a phishing website, leading to it being disabled by Facebook. The hacker changed all my details, including email address, phone number, group memberships, and pictures. My old email address was [redacted], and my old account username was Lagger06111yahoo. I urgently need help to contact Facebook, submit a case, recover my old account, and secure it to protect my memories stored there. I am unable to regain access on my own. The email address I currently use is pending verification, while the hacker's email address on my account is z*********1@t*******.xyz. This email is visible when attempting to reset the password. Please assist in restoring my old account. Account Name: Francis Reuben B. Manlunas Account Username: Lagger06111yahoo Birthday: October 6, [redacted] Hacker's Email: z*********1@t*******.xyz

Hello, Around 8 years ago, I set up a Facebook account using a fake name due to the taboo of discussing Facebook in Iran at the time, which still remains. I haven't accessed this account for about 4 years now. When trying to log in, it asks for security verification that I don't have. I had many unknown friends worldwide on that account. Facebook suggests getting a security code from 3 friends I've lost touch with over these 4 years. Additionally, I didn't use my real photo for that account, which complicates things. It's now important for me to log in and reconnect with a friend I lost contact with 3 years ago. Can anyone assist me with this?

Hello Facebook Admin, I am concerned as my Facebook account was disabled mistakenly, and I believe it is due to my email being hacked. Colleagues have received emails purportedly from me with attachments without my knowledge, and soon after, my account was disabled. It has been disabled for about a week now. I have submitted my ID to verify my identity multiple times to the help center with no response. Feeling desperate, I am reaching out to seek your assistance. My account has been with Facebook since its inception, and I have not violated any policies before. I would appreciate any help in recovering my account. Thank you.

My FB account has been disabled for the third time. I am seeking to recover it. Since joining, my account has been blocked or deactivated at least three times. Despite following instructions, I have had no luck in resolving this issue. I have sent my driver's license and other requested photos with no response. I am a 61-year-old user with only a few family members as friends. I am cautious with my information and post infrequently. Attempts to use the links in the emails and log in via Gmail have been unsuccessful. There seems to be no way to contact anyone for support.