Facebook Customer Service Issues

Hello, I had a situation on Facebook where I helped someone sell items that turned out to be replicas, resulting in the buyer getting scammed. After informing them about the issue, the person reported me, leading to my account being inaccessible since February. I created a new account, but it keeps getting disabled. I am very upset because Facebook was a source of comfort for me after losing my baby boy, as I have messages and memories there. I would appreciate any help in retrieving my original account so I can have access to those messages again. I find it unfair that my account was closed down while other inappropriate accounts remain active. Thank you for any assistance you can provide.

I am facing an issue with my Facebook account. When I try to log in, I am getting an error message stating that my password is old or no longer valid, despite not having changed it recently. When attempting to reset the password through the "forgot password" link, Yahoo mail cannot find the email address associated with my Facebook account. I reached out to Yahoo mail customer support, who suggested contacting Facebook customer service. However, I struggled to find the proper contact info for Facebook support online. I am hoping to get assistance with this matter. The email associated with my Yahoo account is [redacted] Please use this email for further communication. Thank you for your time. - D. Bowles

I contacted Facebook about my accounts, continually receiving emails stating they are unable to assist me even after following their instructions. The support provided feels like a never-ending loop. All I want is my Facebook account back, and I believe there should be a more efficient system in place for these issues. I am the genuine Bridget Johnson and not impersonating anyone. I am highly dissatisfied as my account was hacked initially, leading me to create a new one. It is confusing why I am being treated like the offender. I request that they ask the other individual to provide evidence as they are the ones pretending to be me. I have submitted my driver's license and birth certificate. Kindly contact me to inform me of any additional steps required to prove my identity as the real Bridgette Johnson and expose the fake one.

I'm Luca Di Leva. I've been trying to reach Facebook support for days without any response. Is the support service even working? I've been unable to access my account for a week now. Although it says a code will be sent to me via SMS, I never receive anything. I've been using this account for 13 years, and my email is [redacted] Please help me regain access to my profile by verifying my identity through another method. My password is "motorolA1!". If you try to log in, you will see the error that appears. Please assist me in recovering my account.

I have been using my Facebook account for nearly a decade. Recently, my toddler accidentally knocked my phone off the kitchen counter, causing the screen to shatter. Unfortunately, I am unable to recall any of my passwords, especially the one for my Facebook account. This is distressing as my account contains important groups, family, friends, and contacts. I am feeling very frustrated as I am unable to access my account without your assistance in resetting the password for me. Despite attempting to resolve this on my own, all my recovery backup options linked to my Facebook are outdated and inaccessible. I regret not updating my account as a precautionary measure for such situations. I am in urgent need of help to regain access to my account.

I am currently experiencing issues accessing my Facebook account. I was prompted to provide a second form of authentication and opted to receive a code via text message on my cell phone. Despite requesting a resend multiple times, I did not receive any text messages. After attempting to speed up the process, I received a message stating I was using Facebook in an unintended manner, resulting in being locked out of both my Facebook and Messenger accounts. The Help Center did not resolve the issue, leading me to create a new account to reach out to Facebook for assistance. However, my new account was disabled for violating their policy, while my original account remains blocked. I would appreciate any help in resolving this matter.

For three years, I have been continuously reporting unauthorized images on an individual's profile that are linked to a legal issue I am currently managing. Despite my efforts, this person is uncooperative in removing these photos, which were obtained without my consent. Despite my diligent reporting, Facebook has not taken significant action as this does not violate their community standards. The reposting of these images has occurred without repercussions. Law enforcement has advised me to refrain from using social media to protect myself, which I have complied with, but the individual in question persists in sharing these images. I have faced stalking and harassment in person as a result of these unauthorized photos being circulated. I am seeking urgent intervention to prevent this individual from ever sharing my images without consent on Facebook, without resorting to legal measures. Your assistance in this matter would be greatly appreciated.

I was charged $17.12 through PayPal for an account called Business Babes Society. I was not the admin of this group page; it was created by someone who was removed from our original Business Babes Society account. The charges occurred from June 17th to June 22nd at 8:30 pm. The actual admin closed the account and made me admin without my consent because she couldn't cover the charges, which came out of my PayPal. This person created the fake Business Babes Society to seek revenge on our legitimate group. I have contacted PayPal, but they were unable to assist me. Please advise on how I can get a refund for these unauthorized charges.

After receiving a suspicious message, I refrained from opening it but still encountered a hack on my account. Subsequently, I changed my password. Despite receiving what appears to be a legitimate email from Facebook to reset my password and secure my account, I have been unable to do so successfully. Following the provided security protocols has not resolved the issue as all the codes I enter are deemed invalid or lead to errors. My account remains inaccessible with no way to unlock it. Attempts to communicate with Facebook support have been futile, leaving me puzzled about the legitimacy of the emails and texts I have received, instructing me to take the same actions outlined in the security guidelines.

About a month ago, my Facebook account was disabled due to an error on my part. I followed the instructions provided by Facebook to verify my identity and submitted copies of my Driver's License and passport. However, after being approved to reactivate my account, the link they sent me did not work, leading to repeated errors. I contacted them via email, but received the same link that continued to not function. I then attempted to create a new account with a different email, suspecting my original account was deactivated. Unfortunately, this new account was also disabled for alleged rule violations. I provided my identification once more, but I am still unable to access either account. Despite my efforts to contact Facebook through email or phone, I have not received any assistance. It is frustrating to repeatedly upload sensitive documents without receiving proper follow-up to ensure the security of my information and identity. I am distressed by this situation and seek a resolution promptly.

I recently changed my email address in September [redacted], which led to my old email associated with Facebook being shut down. Unfortunately, I am now locked out of Facebook because of this email change. I am in urgent need of assistance to regain access to my account, as it contains valuable family contacts. My name is Lonnie Hunt H, and I work in the financial industry in Washington Court House, OH. I have attempted to create a new Facebook account with my current email address in hopes of recovering the old one. However, I would like to disable the new account to retrieve the old one. The old account has a main photo of a white RV, and I am willing to provide identification if necessary. Thank you.

I'm seeking assistance as I am unable to access my Facebook account that I've been using since [redacted]. I was surprised to see a report stating that my account had been logged in from Hoh Chih Min, Vietnam when I normally only access it in the Philippines, where I reside. Additionally, I'm having trouble changing my password as it indicates that my old password is incorrect. I've provided my ID for verification purposes, but I no longer have access to the primary email linked to my account, which is [redacted], and my old phone number +[redacted]50 is no longer in use. While I possess trusted credentials, I am unable to recover my account without a new email address. I can be reached at [redacted] for any instructions. I urgently need to regain access to my Facebook account, as I rely on it for communication with my family, school-related matters, and seeking job opportunities. Your prompt feedback on resolving this matter is greatly appreciated.

Hello, I have been unable to access my Facebook and Instagram accounts for over five months now. Despite numerous appeals, I have not received any response regarding the reason for their disabling. I initially struggled to understand the situation, but I believe the problem may have been caused by a video I mistakenly shared in a Messenger group. The video, received on WhatsApp, contained inappropriate content that I did not intend to send. Before this incident, I had purchased a new phone, and my gallery was disorganized, which led to the unintentional sharing of the video. I have reached out to WhatsApp for clarification since they are part of the same company as Facebook, but to no avail. I am seeking guidance on resolving this issue and restoring access to my accounts. Despite using Facebook for 12 years without any violations, I am deeply regretful for the misunderstanding and sincerely request assistance. Thank you.

Hello everyone, I attempted to log into my Facebook account using [redacted], but encountered an issue with "CONFIRM YOUR IDENTITY." Unfortunately, I can't access my email as it's only saved on my broken phone, which has been out of commission for 7 months. I'm reaching out for help as a last resort. I have previously contacted individuals named Rami Khamassi, Adem Höûmà, and Ramy Ahmed. They can confirm that I am the rightful owner of the account. The problem occurred when I tried logging in with my new phone, Samsung Galaxy Grand Prime Plus, and my PC, Windows 8, from the IP address [redacted].14.[redacted].[redacted] in Tunisia, KEF. There seemed to be a bug that required me to confirm my identity using my trusted device, which is my current PC. I will also provide a photo of my Arabic identity card with RAYEN AYARI written on it, although I usually use only "RA YEN" on Facebook. Your assistance is greatly appreciated. Thank you in advance.

I am concerned that my personal photos were used on Facebook without my permission to create a video. I do not wish for my photos to be included in any videos or shared with others. Please refrain from using my photos in any future videos. Additionally, a friend on Facebook was hacked, and I received a suspicious message from HULU which I did not open after contacting the friend's mother about the hacking incident. Facebook should take measures to prevent such incidents from occurring in the future. I believe it would be beneficial for Facebook to establish a phone assistance program to allow users to directly communicate with a customer service representative regarding any issues they may encounter on the platform. Sincerely, C. Haycraft

Yesterday, when I tried to log into my Facebook account, I was first notified that my session had expired and then automatically logged out. Upon attempting to log back in, I was requested to confirm my identity, but instead, encountered a message saying my account had been disabled and was now ineligible for use. I am confused about why this occurred as I have not engaged in any improper activities. My Facebook account is vital for staying connected with my family and peers in the entertainment industry. I am troubled by this situation and seek guidance on how to reinstate my account. Could this possibly happen to others who have not violated any terms?

I am reaching out regarding my Facebook account for a few reasons. Firstly, I need assistance deleting some old accounts and I am unsure how to do this. Secondly, my account has been hacked multiple times and I am unable to understand how and why someone keeps gaining access so easily. Just yesterday, I created a new email account and started a fresh Facebook account, only to be abruptly logged out and asked to provide a picture per Facebook's request. Now, when I attempt to log in, it states that no accounts match my phone number or email. Could you please help me regain access to my Facebook account and ensure its security? Additionally, is there a way to identify who may be causing these issues for me? I even experienced fraudulent activity in my bank account due to a link sent to me via Messenger. I am looking forward to hearing from you.

My Facebook name is Chimezie Austine Akunesiobike. On June 23, [redacted], I noticed that my account was hacked. When I tried to log in, I saw that my password had been changed a few minutes ago by someone named Paul Stanly, not me. Facebook asked me to verify if it was me who changed the password. I tried to log in again, but Facebook temporarily disabled my account as they are reviewing the picture the impostor sent. Today, I tried again, but my Facebook account has been disabled. I have tried every means to regain access. I submitted my national identity card as requested and provided my Facebook name. The email on my Facebook account is [redacted], but I no longer have access to it. My phone number [redacted]6 is still associated with the Facebook account. I urgently need to recover my account.

I recently encountered an issue with my Facebook accounts. My primary account, filled with cherished memories, was suddenly disabled. Expecting a temporary hold, I patiently waited for it to be reinstated, only to find it remained inaccessible. I then proceeded to create a second account, which regrettably met the same fate after nearly two weeks. Perplexed by the repeated disablements, I reached out to Facebook via email, receiving no response. Subsequently, I established a third account, only to have it disabled within hours. Frustrated, I eventually started a fourth account a month later to reconnect with friends and family, only to encounter yet another disablement the following day. After engaging with Facebook support and enduring a lengthy wait, all my accounts remain disabled. In a final attempt, I created a new account using my phone number instead of email, but it too was disabled promptly. I am seeking assistance in understanding the reasons behind this consistent disabling of my accounts and hope for a resolution soon.

Hello, I go by the name Chimezie Austine Akunesiobike on Facebook. On June 23, [redacted], I discovered that my account was hacked as I couldn't log in due to a recent password change that I did not authorize. The name displayed as the one who changed the password was "Paul Stanly." After multiple attempts, Facebook informed me that my account was temporarily disabled for review due to a picture sent by the impostor. Subsequently, my account has been disabled. I have submitted my national identity card to Facebook as requested along with my Facebook name, Chimezie Austine Akunesiobike. The email linked to my account is [redacted], but I no longer have access to it. My phone number, [redacted]6, is still associated with the Facebook account. I am urgently seeking assistance to recover my account.