Facebook Customer Service Issues

Hello, I go by the name Chimezie Austine Akunesiobike on Facebook. On June 23, [redacted], I discovered that my account was hacked. Despite my attempts to log in, I found that my password had been recently changed without my authorization. Facebook prompted me with the name (Paul Stanly) to verify if I made the change, which I did not. After multiple login attempts, I received a message stating that my account was temporarily disabled for investigation due to a picture provided by the hacker. Today, I attempted to access my account but found that it was disabled. I have provided my national identity card to Facebook as requested, including my Facebook name, but cannot access the associated email account [redacted] My phone number, [redacted]6, is still linked to the account. I am eager to regain access to my Facebook account, please assist me in this matter. Thank you.

I'm Chimezie Austine Akunesiobike. On June 23, [redacted], I discovered my Facebook account had been hacked. When I tried to log in, I saw that my password had been changed recently by someone named Paul Stanley. Facebook prompted me to verify my identity by reviewing a photo sent by the imposter. After several attempts, my account was disabled for review. I provided my national identity card as requested, but I no longer have access to the associated email [redacted] My phone number [redacted]6 is still linked to the account. I'm trying every possible means to recover my account.

I am experiencing issues syncing my Facebook business page with my Instagram business page. Instead of synchronizing, a new Facebook business page is being created repeatedly, and I'm unable to merge them due to admin permission restrictions. If these accounts can work together, it would significantly boost my ads and enhance my marketing efforts with your platform. My business page is Maine Fly Company, which now has two pages - one with followers and another without an image and only 3 followers, created to link to Instagram. This setup has led to low post engagement and limited ad reach, hindering the effectiveness of my marketing strategies. I've been struggling with this problem for months and only recently discovered this chat option through my Shopify representative. Your assistance in resolving this issue would be greatly appreciated.

After Samsung repaired my Samsung S9+ due to a black screen issue, I encountered trouble accessing my personal account once I got the phone back. Luckily, I could still log in to my professional Instagram account with a different password. Trying to reset my password, I requested a six-digit code via SMS but never received it. When reaching out for help, they instructed me to take a photo holding a specific number on paper. Despite providing a clear picture of myself and the number, they denied me access, stating my image didn't pass verification. I asked for clarification on what was wrong with the photo but never got a response from them.

I am having trouble deleting my Facebook business boosted ad. I initially thought it would only cost $25 with a $10 discount, but now I am seeing that I will be charged $70. I am currently on disability with no income and feel like I have been misled and taken advantage of. Due to just having a kidney transplant, I am unable to work for the foreseeable future. Please assist me in canceling this ad and only charging me the $15 I originally thought. I am frustrated with the lack of help from the support guides. I would appreciate speaking with a live representative instead of dealing with this online issue. I am very upset and believe that the business advertising platform is not user-friendly and is confusing. I would like to focus on maintaining my personal Facebook page and messenger instead. My contact information is [redacted] Thank you, Laura H.

To whom it may concern, I am disappointed that my comment was blocked and categorized as hate speech. I find it alarming and reminiscent of the warnings about censorship. I would like clarification on what specific part of my comment was deemed hateful. Was it criticizing the decision of America and Iran to develop nuclear weapons or pointing out that nuclear weapons can represent phallic symbols? How should I express these ideas differently? I believe my character has been unfairly judged, and I request a public apology from Facebook. If I do not receive a satisfactory response within 24 hours, I may seek further action with legal counsel. Please provide me with the contact information for your legal department. I have shared my concerns with various news outlets. I hope this was a misunderstanding. I am eager to hear back from you soon. Sincerely, C. Stults

Subject: Unauthorized Selling of Tax Identification Number (TIN) Cards on Facebook To whom it may concern, I would like to raise awareness regarding the frequent selling of Tax Identification Number (TIN) card services on Facebook. Despite the fact that TIN cards are provided for free, individuals are selling them for prices ranging from 100Php to 500Php on Facebook Marketplace or personal accounts. This practice is unlawful and goes against Philippine regulations. The Bureau of Internal Revenue (BIR) is the sole authority responsible for issuing TINs and TIN ID cards to taxpayers in the Philippines. Obtaining a TIN requires filling out a specific application form, submitting it to the nearest BIR Revenue District Office, and obtaining a unique TIN for official transactions. TINs are only issued to individuals and corporations engaged in tax filing and business dealings with the government. I would like to report these illicit activities on your platform by sending screenshots of the transactions and official memoranda from the BIR for your review. The BIR condemns such actions, and we urge you to prevent these wrongdoings on Facebook. We appreciate your cooperation in combating corruption and stopping these illegal practices. Thank you for your attention to this matter. Sincerely, R.D. BIR Employee/Citizen of the Philippines

I would like help with a woman on Facebook who is harassing me. I have already blocked her, but others are reading her posts where she is spreading false information about me. Her name is Maria Capobianco, and I am Marian Mekhemer. I have evidence of the insults she has been spreading about me. I am asking Facebook to please take action by either blocking her or removing her account entirely. Thank you for your assistance.

I need assistance with my account. I suspect it was compromised as the Facebook team has locked it down. They are requesting a photo for verification, but I am unsure of what to do next. A similar incident occurred about two months ago where someone accessed my account, changed passwords, and altered information. While I resolved that issue, yesterday something similar happened. I was using my account yesterday morning, browsing through news when I received a message (which I now suspect to be a virus) from a friend that I clicked on. Everything seemed fine until the afternoon when another friend messaged me privately to inform me that my account was deleted. When I tried to check, I found my account locked. I seek guidance on resolving this issue promptly and restoring access to my account.

On May 5th, as I tried to log in to my Facebook account, I received a "Session expired" message, and I was logged out automatically. I attempted to log in multiple times but realized I had forgotten my password as I hardly ever logged out previously. I was prompted to use a recovery code sent to my email, but I also could not remember the password for that email address that was solely used to create my Facebook account. I have been unable to access my Facebook account for nearly a month now. Despite sending several emails to their support team, I have not received any responses. I kindly request assistance from the Facebook Management team in recovering my account. Thank you.

I am unable to log in because someone attempted to hack my account. I did not set up a Code Generator or generate a code from an authentication app. Despite receiving emails to reset my password and resetting it multiple times, I still cannot access the Code Generator since I cannot log in. I have been a Facebook user for over a decade and mainly use it to connect with my out-of-state family without posting inappropriate content. I have submitted my ID, marriage certificate, and birth certificate, and followed the steps provided by Facebook, but none of the codes worked, and I have not received any response. I believe Facebook is trying to protect my account, but it seems like I am now locked out due to the hacking attempt. I need to set up my email and phone number but am unable to access the generator code. I also do not have any trusted contacts set up for account recovery. Is there a way for Facebook to disable the Code Generator feature so I can regain access to my account? Thank you.

My Instagram account was unexpectedly logged out, and every attempt to log back in or reset the password has failed. Messages like "sorry we can’t complete this request" or "the link to this account has been broken" keep appearing. I suspect my account has been banned or disabled, which is frustrating since I have only shared my political opinions within the community guidelines. Despite multiple emails, I have not received any explanation or confirmation of the status of my account. Any assistance would be greatly appreciated. My Instagram handle is @toxicnirvana.

Hello, I would like to bring to your attention that my account, which I have been utilizing for nearly a decade, has unexpectedly been disabled. Despite attempting to recover it by submitting my identification, I have not received any response. I have researched why accounts are disabled and understand it may be due to violations or reports. However, my account serves the purpose of communication with my family, selling clothes, and sharing memories. Upon creating new accounts, they are swiftly disabled, leaving me perplexed. I have resorted to using my son's account temporarily, but it has also been disabled recently. I kindly request assistance in recovering my initial account under the name Jinky Melandres. The phone number associated may be +[redacted]96, and the login email is [redacted], with a secondary recovery email at [redacted] For my son's account, named Ethan Melandres, the email is [redacted] Your prompt attention to this matter would be greatly appreciated. Thank you and God bless.

I forgot the password to my iPhone. I set up a code on my Facebook in case of hacking attempts. However, when I forgot my iPhone password, I tried to access Facebook using my sister's phone. Unfortunately, I couldn't recall my Facebook password, so I reset it via email. Facebook then requested a code sent to my locked iPhone's mobile number. Despite several attempts, the text message was sent six times. I transferred my SIM card to my sister's phone to access the message for the code, but Facebook kept sending me the same message due to multiple code requests. I'm stuck in a predicament as I risk losing access to my iPhone since I don't remember my iCloud details. I've shared them in a chat with a friend. I seek assistance to resolve this issue promptly; my intention is solely to unlock my iPhone, as it holds significant importance to me.

My Facebook account got disabled unexpectedly without any notification. Despite my attempts to contact them, I have not received any useful assistance beyond generic links asking for card details, which I've never provided. This situation is distressing because the account is vital for keeping in touch with relatives and friends. I have always maintained a positive online presence, promptly removing inappropriate content and connections. I am saddened that my account vanished suddenly, disrupting my ability to reach out to loved ones. I kindly request Facebook to clarify any errors I may have unintentionally made and reinstate my cherished account promptly. Thank you for your attention and assistance. Regards, Zin Min A. [redacted].

Name: Zin Min Aung NRC: 9/PA MA NA (N)[redacted] My Facebook account got disabled without any warning or explanation, citing underage reasons. Despite my efforts to contact them, I have not received any useful assistance. They keep sending me unhelpful links that request my card details, which I have never provided. I am upset because I use this account to stay connected with many relatives and friends. I have always been careful not to post inappropriate content and have even removed people who do so, yet my account disappeared suddenly. Please, could someone provide me with information on what mistake I made so I can regain access to my cherished account? Thank you and God bless.

My Facebook account was disabled with no warning or explanation, supposedly for being underage. I've tried contacting them repeatedly but haven't received any helpful assistance, only links that ask for my card information, which I've never provided. I'm disappointed because I rely on that account to stay connected with relatives and friends. I've always been careful about what I post and who I interact with. Despite my efforts to maintain a positive presence, my account vanished suddenly while I was trying to reach out to loved ones. I'm pleading for clarity on my supposed mistakes and a swift restoration of my cherished account. Thank you and may you be blessed. Facebook Name: Kha Yan Lon Yaung Chi Name: Zin Min Aung

This is my third attempt to address this issue. The initial interaction led me to a page requiring my credit card details, which is unacceptable and likely illegal. Despite communicating that I do not possess and have never had a Facebook account, I continue to receive unsolicited correspondence from Facebook, cluttering my email. I deliberately avoided social media for over a decade to avoid such inconveniences. It is imperative that Facebook cease this communication promptly, without any obligation or registration on my part.

Hello, my name is Tammy Silvers, and I am reaching out from Harvest Baptist Church in Varnell, GA, seeking assistance with our Facebook account. Our pastor, Rev. Mitchell Crow, is not listed as an administrator on our page, and individuals who have left our church are currently the only administrators. Despite my efforts to contact them, Greg and Patty Hasty have not responded to my requests to add Rev. Crow as an administrator. We wish to avoid creating a new page due to our existing followers and history. Please help us by adding Rev. Mitchell Crow as an administrator to our Facebook page. You can verify his position as pastor by visiting our page or contacting him directly at [redacted]. For further communication, you may reach me at [redacted]. Thank you for your support in resolving this matter. — Tammy Silvers, Harvest Baptist Church

Hello, I experienced an unexpected logout from Facebook last night. I've attempted to log back in using my long-standing password, but I'm unable to access my account. Unfortunately, I am unable to reset my password as my old email address, which I used for registration and password recovery in the past, is no longer active. Additionally, my current phone number does not seem to be linked to my Facebook account. I rely on Facebook regularly and would appreciate any assistance in verifying my identity or receiving a new password to regain access to my account. The email I originally used for Facebook registration is similar to my current email address. I sincerely hope that a solution can be found as I value the over 10 years of memories stored on my account. Thank you, Jack