I made a Facebook years ago(when I was under **) I would say it was in ********* and I...

GetHuman-jadesta's Recover Disabled Account issue with Facebook from June 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-jadesta's own words
I made a Facebook years ago(when I was under **) I would say it was in ********* and I’m not entirely sure what birthdate I originally put down. It has now been nearly two years since using that account because I was locked out of it due to not knowing my security question*(fake)birthdate I originally put down and was wondering if there was anyway I could retrieve my old Facebook? *Since then I have made a new Facebook but would really like my old one back or it to be deactivated so I don’t have two accounts! I have also sent in my idea and tried to get it back but have had zero luck. Pls help me!
GetHuman-jadesta did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Disabled Account issue
Reported by GetHuman-jadesta
Jun 13th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 518748 others
0 customers following this
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GetHuman-jadesta started working on this issue
Jun 13th 6:40am