hi kindly help I would like to help my son's friend whose account has been hacked. the...

GetHuman3078707's Recover Hacked Account issue with Facebook from June 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3078707's own words
hi kindly help I would like to help my son's friend whose account has been hacked. the hacker posts statements that are embarrassing and posts nudity comments about the owner's girlfriend. also posted that a big fight will happen at their school. please help. the account that has been hacked since yesterday is*https:**www.facebook.com*jaymar.villanueva.**?fref*search&**tn***%*Cd%*CP-R&eid*ARASfi*vxwdho*CYvnMDKmzbZhbHs*pOZFdLxHwF**Si*wV*qIiyRQ*Des*tFWU*Kbf*PocZ*s*tdt*k
GetHuman3078707 did not yet indicate what Facebook should do to make this right.
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How GetHuman3078707 fixed the problem
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Recover Hacked Account issue
Reported by GetHuman3078707
Jun 13th, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 518591 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman3078707 started working on this issue
Jun 13th 3:26am
GetHuman3078707 indicated the issue is not fixed yet.
Jun 13th 7:56am