Hi. I got a new phone but the same phone number. I had forgotten the password to my ac...

GetHuman-jazznbul's Can't Receive Code to Reset issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-jazznbul's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jazznbul may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jazznbul's own words
Hi. I got a new phone but the same phone number. I had forgotten the password to my account so i tried to reset it. It won't work as for some reason i am not receiving the * digit code to my phone. I have sent identification emails and have received temporary passwords but they do not work. It says my account is hidden. I have been trying for days to solve the issue but without any success. Now i have tried to just set up a new facebook account and it won't let me so that either. Please help. I would like to get into my old account which i have had for years
GetHuman-jazznbul did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jazznbul fixed the problem
We are waiting for GetHuman-jazznbul to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Can't Receive Code to Reset issue
Reported by GetHuman-jazznbul
May 22nd, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 491545 others
0 customers following this
GetHuman-jazznbul started working on this issue
May 22nd 7:21am
GetHuman-jazznbul indicated the issue is not fixed yet.
May 22nd 11:53pm