My account was hacked last Saturday and they changed the password. I've tried everythin...

GetHuman2963374's Recover Hacked Account issue with Facebook from May 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2963374's own words
My account was hacked last Saturday and they changed the password. I've tried everything to get into my account but I can't seem to recover my old email and I don't have the phone number anymore. Please help me figure it out I really need this Facebook it has everything on it. I don't even understand how or who hacked it. I tried to recover from the phone I'm Normally logged in on and said it wasn't me who previously logged it but I didn't have current password cause they changed it. Please help me get back in.
GetHuman2963374 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman2963374
May 22nd, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 491359 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2963374 started working on this issue
May 22nd 3:41am