Hi im writing on behalf of my mother Aleyda caballero she has a facebook acount and was...

GetHuman2962327's customer service issue with Facebook from May 2019

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The issue in GetHuman2962327's own words
Hi im writing on behalf of my mother Aleyda caballero she has a facebook acount and was randomly log out ********* at around *pm eastern time and when she tried to log back in she notice she forgot and couldn't *find a email or a phone number associated with the account the only thing i was able to do was log into my facebook and send her profile as a message to my phone and this came up aleyda.orozco.** was wondering if theres any way facebook can help us recover her account please and thank your.
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Facebook

Customer service issue
Reported by GetHuman2962327
May 21st, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 491085 others
0 customers following this
Timeline
GetHuman2962327 started working on this issue
May 21st 10:29pm
GetHuman2962327 indicated the issue is not fixed yet.
May 22nd 11:33am