Someone has hacked into my sister Facebook account and we can't access to get back in...

GetHuman-mioshiam's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman-mioshiam may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-mioshiam's own words
Someone has hacked into my sister Facebook account and we can't access to get back in. We have tried emails, phone numbers, every instructed directions given and nothing still happens. We have the phone that she log in and out on and it's not working to help gain access back. But someone is on her page liking and reading inbox messages. My sister Facebook name is Mekenda Mitchell. Please email me back on this email, because someone has my sister information without her permission.* But please help us get her account back..Thank you!
GetHuman-mioshiam did not yet indicate what Facebook should do to make this right.
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Recover Hacked Account issue
Reported by GetHuman-mioshiam
May 20th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 489496 others
0 customers following this
GetHuman-mioshiam started working on this issue
May 20th 8:16pm
GetHuman-mioshiam indicated the issue is not fixed yet.
May 20th 8:18pm