my account facebook.com*rabie.rock.** is available on facebook but i can't access it by...

GetHuman-awaistar's customer service issue with Facebook from May 2019

Help with my Facebook issue
Before contacting them, items GetHuman-awaistar may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-awaistar's own words
my account facebook.com*rabie.rock.** is available on facebook but i can't access it by my number given to create that account and there is a newly created account show up which i did not sign up ever and now there is an e mail of unknown if i try to gain access to my older account logged out from my phone. I don't know who's id is there and there is no option for my number to recover that account anymore so help me with this issue kindly. I am now providing my own mail account to you.
GetHuman-awaistar did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-awaistar
May 19th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 488076 others
0 customers following this
Timeline
GetHuman-awaistar started working on this issue
May 19th 7:16pm
GetHuman-awaistar shared this issue with friends on Facebook
May 19th 7:21pm