My phone is automatically logged into my Facebook app, yesterday it was logged out and...

GetHuman-leahroc's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman-leahroc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-leahroc's own words
My phone is automatically logged into my Facebook app, yesterday it was logged out and my password wasn’t Correct, this means someone hacked my Facebook and changed my password! Today I made a new account, and my old account whoever is behind the screen has tried to add my new current account on Facebook! And my family members and friends have reported back to me that my hacked account says I’m online during the day which means they are using it! I would like this account to be addressed back to me or to be shut down! Also I can’t follow the recovery steps because I made a Facebook account around ** years ago and I no longer have access to the email I made my Facebook account with
GetHuman-leahroc did not yet indicate what Facebook should do to make this right.
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Recover Hacked Account issue
Reported by GetHuman-leahroc
May 18th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 486789 others
0 customers following this
GetHuman-leahroc started working on this issue
May 18th 6:12pm