Ordered from Mega-Deal. Incorrect order sent. The only service they offer is to mail...

GetHuman-nsvarre's customer service issue with Facebook from May 2019

Help with my Facebook issue
The issue in GetHuman-nsvarre's own words
Ordered from Mega-Deal. Incorrect order sent. The only service they offer is to mail it back to the manufacturer in China. That cost more than the original purchase. It is a scam that they run for all their items overseas. They use Facebook as a reference.

GetHuman-nsvarre did not yet indicate what Facebook should do to make this right.

How GetHuman-nsvarre fixed the problem
I contacted Mega-Deal twice telling them they had prepared the wrong order (* with no accessories instead of * with accessories) and sent the incorrect order. When the incorrect order arrived, without accessories there was no way to charge the batteries and there was * battery installed where there should have been two. After several emails to *****@***.com, they sent me: *I am sorry to read you are not happy with our product. To order a refund, kindly return the item to the address below: **Xiao Xing *Room ****. Building *. Block *. *Baojiashangzhu Park *Shaxi town zhongshan city *Guangdong province *************Zipcode *******China**We kindly let you know that this is a mandatory part of our policies and you must provide a valid tracking number and a receipt that shows you've returned the package or else it won't be possible to proceed with a refund.**If you have any other questions, please send me a message at any time.*It would be a pleasure to help you.**Best regards, *Your Friendly Support Team *an address in China**To return it to China, FEDEX economy is $***.**, UPS is about the same and Changi Airfreight, the original shipper, did not respond. The return shipping is more than the purchase price. I feel this is a scam trick to sell junk and force the buyer to keep the junk because of return costs.
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Facebook

Customer service issue
Reported by GetHuman-nsvarre
May 28th, 2019 - 2 years ago
Fixed
GetHuman-nsvarre shared how to fix
Seen by 14 customers so far
Similar issue to 500064 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-nsvarre started working on this issue
May 28th, 2019 10:15pm
GetHuman-nsvarre confirmed the issue is fixed. Hooray!
May 29th, 2019 2:34am

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