My aunt lost her phone. When she got a new phone she set up a new facebook not realisi...
GetHuman-livlohan's Reset Password issue with Facebook from May 2019
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-livlohan's own words
My aunt lost her phone. When she got a new phone she set up a new facebook not realising she could get back into her old one :( i have tried and tried to get into her old one but it seems that because she set up a new one, her phone number is connected to the new one and its making it impossible for me to get into her old account for her. Shes not great with technology and I have tried everything. I am listed as her niece on her fb page. There doesnt seem to be any email connected to her page, she has two email addresses and both are coming up as unknown. Unless she has a third email she is unaware of. When she types in her mobile it brings up the new page for her.
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