My aunt lost her phone. When she got a new phone she set up a new facebook not realisi...

GetHuman-livlohan's Reset Password issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-livlohan's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-livlohan may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-livlohan's own words
My aunt lost her phone. When she got a new phone she set up a new facebook not realising she could get back into her old one :( i have tried and tried to get into her old one but it seems that because she set up a new one, her phone number is connected to the new one and its making it impossible for me to get into her old account for her. Shes not great with technology and I have tried everything. I am listed as her niece on her fb page. There doesnt seem to be any email connected to her page, she has two email addresses and both are coming up as unknown. Unless she has a third email she is unaware of. When she types in her mobile it brings up the new page for her.
GetHuman-livlohan did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-livlohan fixed the problem
We are waiting for GetHuman-livlohan to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Reset Password issue
Reported by GetHuman-livlohan
May 10th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 11 customers so far
Similar issue to 474275 others
0 customers following this
Timeline
GetHuman-livlohan started working on this issue
May 10th 10:53am
GetHuman-livlohan indicated the issue is not fixed yet.
May 11th 11:11am
GetHuman-livlohan indicated the issue is not fixed yet.
May 11th 11:11am
GetHuman-livlohan indicated the issue is not fixed yet.
May 11th 12:24pm
GetHuman-livlohan indicated the issue is not fixed yet.
May 13th 11:07am
GetHuman-livlohan indicated the issue is not fixed yet.
May 13th 11:08am