I have an iPhone * Plus and I’ve noticed there is a user on my account. The user is fr...

GetHuman2896788's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
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Before contacting them, items GetHuman2896788 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2896788's own words
I have an iPhone * Plus and I’ve noticed there is a user on my account. The user is from Edmonton, Alberta. Canada and shows “active now”.**I’ve changed my password twice and logged back in to find the user still “active now” on my account. There was also another user from Vancouver that came on line for a period.**I’m very concerned that my private information is being compromised. I will look to deactivate my account to help push these users out. I need support to regain confidence in my FB account, and to ensure that these users no longer have access.**My FB Account: *****@***.com**Please contact me ASAP as I’m really concerned.*****-***-****
GetHuman2896788 did not yet indicate what Facebook should do to make this right.
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How GetHuman2896788 fixed the problem
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Facebook

Recover Hacked Account issue
Reported by GetHuman2896788
May 10th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 473794 others
0 customers following this
Timeline
GetHuman2896788 started working on this issue
May 10th 2:09am
GetHuman2896788 indicated the issue is not fixed yet.
May 11th 4:27pm
GetHuman2896788 indicated the issue is not fixed yet.
May 11th 4:29pm
GetHuman2896788 indicated the issue is not fixed yet.
May 13th 2:53am
GetHuman2896788 indicated the issue is not fixed yet.
May 15th 9:24pm