I place an order through a facebook add on *******. I never received the merchandise...

GetHuman2893399's customer service issue with Facebook from May 2019

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The issue in GetHuman2893399's own words
I place an order through a facebook add on *******. I never received the merchandise. I emailed them several times with the merchandise or refund. Now their website has been taken down. How can I get my refund? The website is www.salecw.com. Below is my order:*SALECW*******@***.com*********** *:** PM*To *****@***.com *Quick reply allReplyForwardDelete*SALECW*ORDER *SAW*****Thank you for your purchase!*Hi ERIC, we're getting your order ready to be shipped. We will notify you when it has been sent.**View your order*or Visit our store*Order summary**Multi-Directional Silent Wheels Luggage * Piece Sets * **grey new*$**.****Subtotal**$**.***Shipping**$*.***Total**$**.** USD*Customer information*Shipping address*ERIC FARMER***** LAMP POST PLACE*COLLEGE PARK GA ******United States**Billing address*ERIC FARMER***** LAMP POST PLACE*COLLEGE PARK GA ******United States**Shipping method*Standard Shipping**Payment method*Credit debit card hitrustpay — $**.****If you have any questions, reply to this email or contact us at *****@***.com
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Facebook

Customer service issue
Reported by GetHuman2893399
May 9th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 473085 others
0 customers following this
Timeline
GetHuman2893399 started working on this issue
May 9th 3:47pm