my name is Ashley John Tyler and I have sent photo of my passport confirming my ID. My...

GetHuman2891772's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
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Before contacting them, items GetHuman2891772 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2891772's own words
my name is Ashley John Tyler and I have sent photo of my passport confirming my ID. My account was hacked yesterday and the email *****@***.com has changed my password and I can no longer access my account. You sent me a passcode to my phone *********** but when going into facebook my partner account shows up her name is *****@***.com. I would just like my account to be restored to the situation it was in yesterday. Thank you
GetHuman2891772 did not yet indicate what Facebook should do to make this right.
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How GetHuman2891772 fixed the problem
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Facebook

Recover Hacked Account issue
Reported by GetHuman2891772
May 9th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 472696 others
0 customers following this
Timeline
GetHuman2891772 started working on this issue
May 9th 10:11am
GetHuman2891772 indicated the issue is not fixed yet.
May 9th 3:27pm