My son's account was hacked. Mike Garcia. He has been unable to sign in and his ps* is...
GetHuman2880005's Recover Hacked Account issue with Facebook from May 2019
Help with my Facebook issue
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GetHuman2880005's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2880005 will want to follow the link below to head to their help center. We will check on GetHuman2880005 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2880005 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2880005's own words
My son's account was hacked. Mike Garcia. He has been unable to sign in and his ps* is attached to his fb with credit information as well. He has been waiting for recovery which has not happened . Please use the email below to get in touch with him so that he can get his account back. He has no way to get in at all and notify someone. He can't get into that email if you can please call him ? ***-***-****? or email me at *****@***.com so i can tell him how to get in???
GetHuman2880005 did not yet indicate what Facebook should do to make this right.
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