I received an email indicating my password was changed. I did not change it. For the la...

GetHuman-jackwcoy's customer service issue with Facebook from May 2019

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The issue in GetHuman-jackwcoy's own words
I received an email indicating my password was changed. I did not change it. For the last * hours I have tried everything to change it back to me. I tried using the help section but it indicates I needed to put in my old password and then make a new password. Since I do not know the old password due to someone hacking into my Facebook account, how can I get my Facebook account back. Tried all the phone numbers for Facebook but was told Facebook does not have a phone help line. *What do I need to do?????? (***) ***-****
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Customer service issue
Reported by GetHuman-jackwcoy
May 7th, 2019 - 2 mons ago
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Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jackwcoy started working on this issue
May 7th 2:37pm