I received an email indicating my password was changed. I did not change it. For the la...

GetHuman-jackwcoy's customer service issue with Facebook from May 2019

1 view
 | 
469632 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-jackwcoy's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-jackwcoy's own words
I received an email indicating my password was changed. I did not change it. For the last * hours I have tried everything to change it back to me. I tried using the help section but it indicates I needed to put in my old password and then make a new password. Since I do not know the old password due to someone hacking into my Facebook account, how can I get my Facebook account back. Tried all the phone numbers for Facebook but was told Facebook does not have a phone help line. *What do I need to do?????? (***) ***-****
GetHuman-jackwcoy did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jackwcoy fixed the problem
We are waiting for GetHuman-jackwcoy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jackwcoy fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jackwcoy
May 7th, 2019 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 469632 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jackwcoy started working on this issue
May 7th 2:37pm