I am having great difficulty Retrieving my Facebook account back in September of...

GetHuman2807452's Can't Receive Code to Reset issue with Facebook from April 2019

9 views | 450762 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2807452 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2807452 can let us know if they help or not.
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The issue in GetHuman2807452's own words
I am having great difficulty Retrieving my Facebook account back in September of **** there was a security breach of some kind I was listening to the news the suggestion was to log off of Facebook and log back on, When I did this I was unable to log back on When I went to forgot password to have something sent to me so I could get back on to Facebook .it was actually showing my old email address *(T*****@***.com)*and old cell phone number*(**********)* I make a point to tell you that because I had gotten a new phone and changed the phone number.* So when I downloaded the Facebook app contact information was changed * Reflecting the new cell phone number *(**********) and new email address*(J*****@***.com)** I am receiving notifications for that Facebook account to my new email address. *I am also able to use messenger That is linked to that Facebook account**So I am not sure why my old information is showing and why I am unable to receive a code from Facebook to my email address*(J*****@***.com)*when I am getting notifications to that email address from Facebook something is not right.* And it would seem it would be a simple fix to verify my identity with my passport and I also have documentation from Verizon showing The change in cell phone numbers.* I have been on Facebook with the same account since **** and do not wish to open another account or lose all that I have over the years.*My place of employment is also willing to verify that I work there which is stated on my Facebook profile and the pictures that are clearly me it just really seems this could be a lot simpler. I feel like I am caught up in some fluke in the system that I can't get out of*I would very much appreciate any help or direction you can give in regards to this matter as at this point I am feeling helpless**I can be reached at*J*****@***.com ************

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman2807452
Apr 25th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 450762 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2807452 started working on this issue
Apr 25th, 2019 12:21pm
GetHuman2807452 shared this issue with your circles on Google+
Apr 25th, 2019 2:11pm
GetHuman2807452 shared this issue with followers on Twitter
Apr 25th, 2019 2:15pm
GetHuman2807452 shared this issue with friends on Facebook
Apr 25th, 2019 2:20pm
GetHuman2807452 indicated the issue is not fixed yet.
Apr 25th, 2019 9:18pm
GetHuman2807452 indicated the issue is not fixed yet.
Apr 25th, 2019 9:22pm

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