Facebook Customer Service Issues

I'm having trouble getting my ads boosted because my business account for Pet Wants Olathe was disabled after I posted about CBD for pets, which violated the advertising policy. I followed the required steps and completed the review process, but my account remains deactivated. I've been unable to speak with a live representative as the automated system keeps providing repetitive responses. I'd appreciate any assistance in reactivating my account.

This is my second time reaching out regarding my account. I am being asked to verify my account, but out of the 5 friends provided, 2 have passed away and one no longer uses Facebook. I have managed to obtain 2 codes from the other friends, but it's not enough. I attempted to use my ID, but it's under my maiden name, and I don't possess a marriage certificate or a birth certificate, both of which are costly to obtain. I submitted my school report card dated back to [redacted]. I am truly at a loss of what to do. I have access to the email linked to the account and have changed the password. The account holds cherished pictures of my late family members that I desperately want to retrieve. Please assist me in finding a solution to this problem. Thank you, Angela M.

I am organizing a forum in New Delhi on August 20 as part of the Election Watch project at the University of Melbourne. I am keen on inviting a Facebook representative, particularly CEO Ajit Mohan in India, to attend. The forum will bring together election officials from India and Australia along with leading researchers to exchange knowledge on electoral reform and related issues, focusing on the role of social media in election campaigns. Given that both countries are holding national elections this year, discussing social media influence is crucial. This forum presents an excellent opportunity for Facebook to showcase its stance on these matters and showcase transparency and accountability. Best regards, Cathy Harper Election Watch Project Lead and Managing Editor

I need help with recovering my Facebook account [redacted] My boyfriend hacked into it and has been messaging my friends. Despite trying to reset the password and verify my account using the code generator or SMS notifications, I haven't been successful. Now, Facebook is asking for a picture of my state-issued ID or a report form with a specific number written on a paper held by me. I've tried submitting this information several times with no success. I suspect my recovery information has been changed, even though I removed spy apps from my device. All my email notifications are going to my boyfriend's phone. I factory reset my device on 4-23-[redacted], but the issue persists. I need assistance, as my recovery info may have been compromised. My trusted contacts are Vidalya Williams, Gary M Hornbuckle, and Kenneth Boozer.

My business account was unfairly unpublished and then removed from Facebook without reason. I am eager to have it reinstated so I can resume my work. I have completed the required security checks and cannot afford to wait for the typical lengthy process. I am hoping to resolve this matter promptly. I did not intend to violate Facebook's code of conduct and I simply wish to regain access to my account.

I set up a new Facebook account for my professional writing under the name Goose Cubs. I also created a Gmail account to correspond with this new Facebook account. Initially, creating the account and adding some of my friends from my personal Facebook account under Jimmy Guzior went smoothly. However, as I started using this new account to post my articles about the Chicago Cubs, Facebook unexpectedly blocked my account. I created a Facebook page dedicated to my writing and joined several Chicago Cubs groups to engage with their discussions and share my work. Surprisingly, during this process, my account got blocked, and I was asked to verify my identity by sending a picture of my ID. I complied with this request, but unfortunately, my account was disabled afterward. I am frustrated by this situation as all I am trying to do is share my articles on my new Facebook account. I am kindly requesting assistance in unblocking my account at the email address [redacted] I have already submitted a picture of my ID to Facebook. Your help in resolving this issue would be greatly appreciated.

I am seeking assistance due to a fake account created on Facebook using my son's identity. He is unable to access his account because of this issue. Despite reaching out to the local police without success, the person behind the fake account has threatened him and has been messaging girls. The impostor is using an image of my 8-year-old daughter to deceive others. I have filed reports with the police and have the crime numbers available for reference. Please remove this fake account of my son, Joshua B., from your website. I can be reached at [redacted]1 or via email at [redacted] Thank you for your attention to this matter.

I have been part of a group of friends who are experiencing harassment from a woman on Facebook. She has left an excessive amount of negative comments on my business page, spreading false information about me and my company. She has also targeted a friend of mine and my fiancé. This individual has a history of such behavior, having been sued before for similar actions. Despite this, she is still active on the platform, causing distress to others. I have taken the step of filing a police report for slander, harassment, defamation of character, emotional distress, and lost income. The authorities recommended contacting Facebook to address the situation, and I believe removing her page entirely would bring some relief. I have reported her page multiple times with no resolution so far. Any assistance on this matter would be greatly appreciated.

After being away from Facebook for many years, I recently returned to create a business page. I set up an ad campaign that was approved, but I faced issues accessing my account across different devices. Now, I'm locked out and required to upload a photo which I'm unsure meets the criteria. I initially planned for a business page, so I didn't set a profile picture. As a result, I can't access my running campaign or make changes to my business page.

I have requested to change my page (ID:[redacted][redacted]) name "K MOBI" to "K mobimn" three times. Each time, I was told it would be reviewed in 3 days, but it took over a week until I submitted feedback. After the feedback, the request disappeared, and I had to submit another one. This cycle has repeated three times since March 23, [redacted]. This issue is urgent because my organization needed to rebrand our product name due to patent laws. You can visit our product's official website to see that we have already updated everything to the new name on Facebook: [redacted]. I hope to receive a reply soon as I haven't heard back from Facebook yet. Regards, Kh. Anujin

I am facing an issue with merging my two business pages on Facebook. Both pages have the same name, location, and details. Despite multiple attempts over the last 6 months, Facebook has not resolved this matter effectively. Their automated responses do not address my specific situation. The error messages I receive are contradictory, stating the pages are the same while also claiming they are too different to merge. I have reviewed the merging guidelines and believe my pages meet the criteria. I have contacted Facebook numerous times without a satisfactory resolution. This confusion is impacting my brand as followers are divided between the two pages.

I have been unfairly restricted from posting. The reason provided for the restriction was mild compared to what others post without consequences. It is common knowledge that Zuckerberg is politically left-leaning and tends to suppress conservative content while allowing liberal content. The reason Zuckerberg provided false information to Congress under oath is because he cannot justify his actions such as unauthorized data selling. Facebook is facing a hefty fine of 5 billion dollars, and Zuckerberg might be removed as CEO shortly. My post, directed towards liberals, got me blocked, while liberal posts do not face the same consequences. Zuckerberg's actions will catch up to him soon, as the government will hold him accountable for his wrongdoings. Despite censorship, it is evident that free speech is being suppressed based on political views. It is frustrating that reports of offensive language towards conservatives are neglected, revealing a biased approach within the platform. Zuckerberg's behavior is concerning, especially considering past legal issues.

Hello! I am Ericson Sevilla from the Philippines. I had an original Facebook account under my name, which I deactivated several months ago. Currently, I have another account, SONyerita Leonor, just for messaging. Now, I wish to reactivate my old account, but I am receiving a message stating that there is no account linked to the email I am using to access it. It seems like I may have accidentally clicked on "delete my account permanently," although I am not certain. I am reaching out for assistance in recovering my account as it is crucial for me to regain access. The email associated with the account is [redacted]

Dear Sir, I recently created a Facebook ad to sell IPTV channels. I included a photo sourced from Google, which Facebook later removed citing ownership concerns. I replaced it with my own photo, but the ad was taken down again. I now understand the issue was the owner of the channels reporting my ads. My Facebook account was subsequently closed. I acknowledge the mistake and would like assistance in reactivating my account. Thank you.

I encountered an issue trying to log into my Facebook account. When I clicked OK on a message prompting me to enter my email and password, I was unable to proceed. After selecting "Forgot Password" and discovering an unfamiliar email linked to the account, I suspect it has been hacked. Despite following various account recovery steps, including emailing Facebook without a response, I have been unsuccessful in regaining access. Can assistance be provided in recovering the original email linked to my account, "[redacted]"? Thank you for your help. Best regards, Alain Roser.

My Facebook page was hacked with my real name attached to it Cindy L Lunning. They are promoting funds to my friends through a health services organization. I created a new Facebook page, Cyndi Lunning, with slightly different spelling. However, Facebook blocked this new account, labeling it as an imposter. I have lost over a decade of pictures and memories on the original hacked page and cannot access the new one. I have tried resetting the password multiple times, but I don't receive the confirmation email on either my Gmail or work email. I need assistance as soon as possible. My work email is listed below.

I'm currently facing an extended block on my account, which I believe is excessive for the situation. Due to a disagreement, I used inappropriate language and received a 30-day block. This restriction has impacted my ability to manage my motorbike page, communicate with friends, and progress with a competition I'm hosting. As I'm currently on sick leave and relying on social media to keep in touch, this limitation is causing significant inconvenience. I kindly request either a reduction in the block duration or complete removal of the restriction.

Dear Service Provider, I need urgent assistance with my Facebook account. I recently changed my login number and the password for my account. Upon doing so, I selected the option to log out from all devices. Subsequently, I was prompted to confirm my identity on the Facebook app on my phone. I received a notification about a password reset on April 25, [redacted], which led me to initiate the process of securing my account. During the identity verification steps, I encountered an issue with verifying my friend's photos due to an hourly limit. Regrettably, I accidentally clicked on the wrong option which hindered the process. I kindly request your help in unlocking my account, enabling the necessary options, and turning off security measures. Please assist me in resolving this matter promptly. My email associated with the account is [redacted], and the account number is [redacted]. Your immediate support is greatly appreciated. Thank you.

On April 24th at approximately 2 pm (UTC +2), I unexpectedly got logged out of my Facebook account using a laptop and the Chrome browser. I've encountered issues trying to log back in, as the login process just refreshes the page with the password field empty without any account disablement message. Fortunately, I can still access Facebook using the mobile app. Although temporarily removed from the admin list of a page I manage, I have since been reinstated. Concerned about a possible hack, I've not received any suspicious log-in notifications from unfamiliar locations and have alerted the FB helpdesk. Despite following Facebook Help's suggestions like password changes and enabling 2-factor authentication, the problem persists. While briefly successful logging in via Internet Explorer, I couldn't post. After clearing cache and cookies, I was logged out of everything and now unable to log back in anywhere. Seeking urgent assistance or information as a Page admin, I remain puzzled about the situation. FB's system currently restricts me from requesting a two-factor authentication code due to multiple login attempts. Awaiting your response, N. Laos

Hello, I have some questions regarding non-profit animal rescues and their Facebook page policies. Despite reading the guidelines and searching through the community posts, I haven't been able to find the information I need: 1) Is it against the rules for an animal rescue to post about offering animals for adoption with an adoption fee? 2) If the adoption fee only covers the rescue's expenses like food and medical care for the animal, would a post like this be considered prohibited? 3) Can an animal rescue invite their page followers to visit the animals in person, or is this not allowed? 4) Would it go against the rules for an animal rescue to share a link to an adoption page on their website in a Facebook post? 5) Are animal rescues permitted to create ads promoting animal adoptions? Thank you for your help. Best, J.